Tools in ITSM

Learn about Lean ITSM tools used to make improvements quicker with less effort and with better results. Listen to real-world examples of how Lean ITSM tools were used to make a difference. - Better IT service delivery by reducing Muda (waste). - Prevent loss of customer loyalty by reducing Mura (variance). - Gain executive buy-in and commitment by creating better strategy & tactical plans. - Increase success using better change controls. - Reach end-of-job faster, with less resources and with better results. - Control outcomes by measuring, learning and adapting more quickly. This session is about how IT Managers used proven Lean ITSM tools to deliver and optimize quality to customers, identify waste and eliminate it, improve efficiency and the overall speed of execution of IT services.

April 13, 2016


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