Tools in ITSM

Learn about Lean ITSM tools used to make improvements quicker with less effort and with better results. Listen to real-world examples of how Lean ITSM tools were used to make a difference. - Better IT service delivery by reducing Muda (waste). - Prevent loss of customer loyalty by reducing Mura (variance). - Gain executive buy-in and commitment by creating better strategy & tactical plans. - Increase success using better change controls. - Reach end-of-job faster, with less resources and with better results. - Control outcomes by measuring, learning and adapting more quickly. This session is about how IT Managers used proven Lean ITSM tools to deliver and optimize quality to customers, identify waste and eliminate it, improve efficiency and the overall speed of execution of IT services.

April 13, 2016

 

Related Webinars

April 19, 2016 2:00pm EDT

As the gateway to IT for most end users, service and support is the biggest driver of customer satisfaction and…

April 13, 2016 10:00am EDT

In this session you will learn more about: •Why software asset management is critical to the delivery of enterprise IT…

April 13, 2016 9:00am EDT

Here it is, all the tools you need beyond THE tool. In this co-hosted webinar, Richard Josey (Unisys) and Toby…