Implementing ITSM Strategies

We use the word Service Catalogue interchangeably, to mean both the list of business services and their characteristics, and also the list of things which the business can request from IT. Sure, there is some crossover but we can’t help getting ourselves confused. Join this webinar to learn why we need all these catalogues, and from real-world experience, how we develop them and use them in practice.

May 16, 2017

 

Related Webinars

May 19, 2017 4:00am EDT

How is your service operation seen within the business? Good? Magic? Brilliant? Or perhaps meek? How your service operation is…

May 18, 2017 2:00pm EDT

In this live discussion, IT Service Management experts Jarod Greene and Troy DuMoulin will dive into the future of ITSM….

May 18, 2017 11:00am EDT

Many organizations struggle with defining metrics for business and IT value. Metrics are disconnected from real value in such that…