Implementing ITSM Strategies

Great managers understand the value of numbers. But for many of us they are a safety net to defend what we do, not a catapult to corporate success. Numbers tell a story, and in this session James Finister will tell you how we can use numbers to articulate and communicate the value of IT at a corporate level whilst avoiding common pitfalls James will put to to rest the myth of lies, damned lies and statistics whilst promoting a mantra of measure what matters.

May 18, 2017

 

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