Tools in ITSM

Here it is, all the tools you need beyond THE tool. In this co-hosted webinar, Richard Josey (Unisys) and Toby Moore (AXELOS) pair up again to discuss common pitfalls in ITSM implementations and the tools available to overcome them. From Continual Service Improvement through to Strategy, Design, Transition and Operations, there are process that regularly fall foul a common set of challenges. This often occurs due to the process we design not having the necessary tools available around them to support a healthy rate of adoption. This presentation will explore the adoption of each ITIL® Lifecycle and explain why certain ITSM processes often fail to gain traction, and then what simple tools and templates you can use to better your chances of success. What you will take away: · An understanding of the common pitfalls across the ITIL Lifecycle · Access to helpful tools such as; process maturity charts, CSI registers and Kanban boards · Explanations as to why certain processes struggle to gain adoption · A wider view of how tools, processes and management methods work together

April 13, 2016


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