Tools in ITSM

IT Service Management (ITSM) is an approach for designing, delivering, managing and improving the way IT is used within an organization. To make that approach a reality, a core requirement is having the right strategic toolset for your unique organizational needs. But are the right tools to choose to help you deliver optimal services and keep your application and critical infrastructure available? How do you organize all the information these tools are feeding your organization everyday? Join PagerDuty as they take you through what it takes to: · Consolidate multiple ITSM services into one hub · Support a 2-speed IT infrastructure and multiple ITSM processes within a single organization · Evaluate integrations and flexibility of potential toolsets

April 12, 2016

 

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