Implementing ITSM Strategies

Many organizations struggle to release a service request catalog that gains adoption of the enterprise. It’s too technical, too difficult and fails to offer a modern Internet experience. In today’s world of empowerment Phyllis Drucker, author of “Service Management Online: Creating a Successful Service Request Catalog, provides practical tips to ensure your efforts deliver the “WOW!” your customers are seeking.

May 16, 2017

 

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