Tools in ITSM

There is a growing need for businesses to offer services that can be consumed quickly and efficiently, without the end users worrying about which particular applications or cloud services providers are involved or on what devices presents significant challenges to traditional ways of operating IT. In meeting these needs IT has the challenge of competing with 3rd party Services Providers who may be more agile and more cost effective than traditional IT offerings. In this seminar we will explore through examples: The current business pressures that are leading to IT departments becoming Service Brokers The business changes necessary for the Service Broker model to be adopted The importance of the customer experience and making IT services easy to access and use for employees The potential benefits of becoming a Service Broker

April 12, 2016


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