From Man to Machine Learning

Tens of thousands of chatbots were built and launched last year. Most of them failed. Yet chat remains the number one way customers want to talk to brands, and they often want to talk when customer service teams are offline. In this presentation, we'll cover: - The criteria needed to deploy an enterprise-class chatbot, one that yields effective business results. - Natural language processing technology and machine learning. - Approaches to integrate with your existing systems and knowledge bases.

April 12, 2017


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