Journey Builder for Apps: Bring the Customer Journey to Life w/Marketing Cloud
Each year, $83 billion is lost due to poor customer experiences. Today's marketers have a phenomenal opportunity to drive the customer journey and ensure that customers have a consistent experience no matter how or where they choose to do business with a brand. Join us to learn about the value of the customer journey, importance of having one-to-one conversations with customers, and how the Marketing Cloud will allow you to accomplish it.
RecordedNov 4 201431 mins
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"Lauren Robillard, Sr. Product Marketing Manager, Salesforce Andrew Baker, Sr. Manager, Service Cloud Emerging Products, Sale
"During this webinar we’ll share resources and best practices on how you can:
-Keep customers informed while cutting call volume with self-service
-Increase agent productivity with digital channels, like WhatsApp, by allowing agents to handle up to 10 conversations at a time vs. 1 phone call
-Scale support by automating frequently asked questions with chatbots"
Salesforce is the world’s most trusted customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere — so you can keep your customers happy everywhere.
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