Lead to Cash: Mitsubishi Electric’s Transformation Story
When it comes to conducting business, “there’s not a lot of leading-edge technology across the cooling and heating industry,” says Christopher Osment, Director of IT at Mitsubishi Electric. “In our organization, we needed to elevate sales reps and our distribution partners from the 19th century into the 21st.”
This webinar will dive under the hood of Mitsubishi Electric’s journey from decentralized teams to a unified sales machine. Chris Osment will share how the company uses Salesforce and SteelBrick CPQ to eliminate spreadsheets, clear up pipeline visibility issues, and quote with ease to create a more responsive sales process. Mitsubishi sells faster, scales distribution, and accelerates productivity all on Salesforce.
In this webinar, you’ll learn how Mitsubishi Electric’s:
- Sales quote cycle times decreased by more than 90 percent.
- Sales quote approval times dropped from two days down to two hours.
- Time to verify quote pricing was reduced from hours to minutes.
RecordedJun 29 201634 mins
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"Lauren Robillard, Sr. Product Marketing Manager, Salesforce Andrew Baker, Sr. Manager, Service Cloud Emerging Products, Sale
"During this webinar we’ll share resources and best practices on how you can:
-Keep customers informed while cutting call volume with self-service
-Increase agent productivity with digital channels, like WhatsApp, by allowing agents to handle up to 10 conversations at a time vs. 1 phone call
-Scale support by automating frequently asked questions with chatbots"
Salesforce is the world’s most trusted customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere — so you can keep your customers happy everywhere.
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Lead to Cash: Mitsubishi Electric’s Transformation StoryChris Osment, Director of Information Technology, Mitsubishi Electric | Ronnie Brant, Salesforce | Will Spendlove, Salesforce[[ webcastStartDate * 1000 | amDateFormat: 'MMM D YYYY h:mm a' ]]34 mins