Presented by
Hila Mann
Is Service Automation the Future of ITSM?
About this talk
The role of IT continues to evolve and grow in importance as the digital workspace has emerged. IT organizations must continue to “keep the lights on,” but their mission has become even more critical. So how can IT departments adopt Service Automation to fulfill the promise of becoming a strategic partner in their organization?
In this session, Hila Lamm, SysAid's Chief Growth Officer, will answer the question, “What is Service Automation and what role does it play in IT Service Management?” She will explain how Service Automation allows IT to work better, faster, and smarter as they scale and mature their ITSM to deliver outcomes across the organization. Hila will also explore the future of ITSM and IT’s critical role in the future of enterprise service management (ESM).
SysAid Help Desk & ITSM
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Industry leaders & IT pros chime in with service desk management tips
Watch dynamic discussions and learn from industry experts about IT service management (ITSM) and help desk hot topics, ITIL best practices, and SysAid’s features, including a powerful ticket management tool, IT asset management, self-service, BI analytics, mobile device management, chat, password reset, mobile apps, industry benchmarking, and more.
SysAid Technologies Ltd. is a leading provider of customer-driven IT Service Management (ITSM) solutions. Available as a cloud-based or on-premise solution, SysAid provides affordable, innovative, and intuitive ITSM software aligned with industry best practices. SysAid serves over 10,000 customers across 140 countries, from SMBs to Fortune 500 corporations.