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Business Continuity in manufacturing and critical infrastructure

Maintain operations whilst protecting your assets and staff.

These unprecedented times are posing challenges to critical infrastructure management. Join this webinar to find out how Worldline's proven and highly secure solutions WL Digital Doorman and WL Remote Servicing can support the Business Continuity of critical infrastructures.
Recorded Apr 23 2020 34 mins
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Presented by
Niels de Shutter & Robin Van de Merbel
Presentation preview: Business Continuity in manufacturing and critical infrastructure
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  • SCA: Best Practices zur Verbesserung der User Experience und Konversion Jan 14 2021 9:00 am UTC 60 mins
    Carsten Göbel - Business Development Manager, Hazal Aktepe - Business Consultant
    Ab dem 1.1.2021 wird die starke Kundenauthentifizierung für E-Commerce Zahlungen angewendet werden müssen, so wie es für das Online-Banking schon der Fall ist. Folgende Fragen stellen sich hierbei:
    • Ermöglicht Ihnen Ihre SCA-Lösung, eine gleichbleibende Benutzererfahrung für alle Anwendungsfälle anzubieten?
    • Möchten Sie Friktion durch eine einfache und intuitive Benutzererfahrung reduzieren?
    • Wie können Sie Ihren gesamten Kundenkreis abdecken?
    • Was sind Best Practices für den Einsatz einer starken Authentifizierungslösung?

    Wenn Sie sich eine oder mehrere dieser Fragen stellen oder wenn Sie an unseren Erfahrungen zum Einsatz von Authentifizierungslösungen interessiert sind, melden Sie sich an.
  • Best practices in e-commerce payment for 2021 and beyond Dec 8 2020 4:00 pm UTC 45 mins
    Eline Blomme, Melisande Mual

    The COVID-19 crisis has transformed consumer behavior and created a strong momentum for online shopping. While this e-commerce acceleration represents new opportunities for many merchants, it also brings with it new demands and pressures. Maximising gains and minimising costs has never been more important, and payment is key to both.

    Join this webinar on Tuesday, December 8 as we discuss the top payment must-dos for 2021 and beyond.


    This webinar will be most valuable for senior executives in established e-commerce businesses whose responsibilities include payment strategy and business development.


    * How to confidently prepare for holiday season peaks
    * Why your approval rates are too low (and how to fix it)
    * PSD2 in Europe: do you have everything under control?
    * How to approach new high-potential, but challenging markets outside Europe


    Eline Blomme has held a variety of sales management positions since she joined Worldline in 2016. For the last two years, she has led a global team of senior account and business development managers responsible for Tier 1 e-commerce customers. Following Worldline’s recent acquisition of Ingenico, Eline has been appointed Head of Product Management for Global E-commerce at the consolidated company.

    Mélisande Mual is the publisher and owner of The Paypers, the global leading source of news and intelligence for professionals in payments, fintech and digital commerce. The portfolio of The Paypers includes news, premium newsletters, industry reports, webinars and online events. Prior to The Paypers, Mélisande held several leadership positions in leading B2B Publisher (Wolters Kluwer) and Telecom (KPN) companies.
  • Accélérez l'encaissement de vos factures et réduisez leurs coûts Dec 1 2020 9:00 am UTC 45 mins
    Ladan Etemad - Business developper Manager et Karim Bouhzada - Expert solution
    Vous souhaitez réduire vos délais de paiements, de traitement des litiges et de recouvrement ? Découvrez notre nouvelle solution WL Bill Pay & Match pour un parcours d'encaissement 100% #digital vous permettant d'améliorer votre BFR.
  • Connected Banking: secure and intuitive customer interfaces Recorded: Nov 19 2020 67 mins
    Veronica Alava, Raphaël Feillet (equensWorldline), Christopher Schmitz-EMEIA FinTech Leader (EY)
    Today's customers are banking on the go. We have entered an era in which trust is not the primary factor anymore in choosing a bank, it is implied and expected. Thus, the new deciding factor is customer experience.

    COVID-19 is accelerating the adoption of digital services, making almost all bank-customer interactions remote. That’s why customer experience needs to be taken to the next level: multichannel, convenient and engaging customer journeys are already a must.
    On top of these trends, banks are now investing in seamless omnichannel experiences based on personal needs, integrated banking services, and proximity through remote advice.

    What we also know, is that bank customers are happy to have a conversation from the comfort of their own homes if services are convenient and relevant. However, still the amount of consumers who receive remote advice and satisfying digital personalized services can be improved with the right digital tools.

    So how can banks deliver the required experience within digital journeys when addressing their core customer needs in the midst of COVID 19?

    Come join us to learn how banks can ensure a seamless customer experience that is simple, fast and intuitive. We will analyze together three digital customer journeys: Instant loans, Personalized payment services and complex financial advice.

    • From Online Banking to Connected Banking
    • How to adapt the customer interface within three customer journeys
    • Key customer services : instant loans, payment services and complex financial advice
    • Future ready digital banks (demonstration)
  • Transforming customer interactions in uncertain times Recorded: Nov 10 2020 50 mins
    Lisa Hennebelle - Product Manager, Veronica Alava - Business Developer
    How to perform banking and insurance activities with limited physical interactions ?

    The challenge is bigger specially now, when customer interactions between financial institutions and end customers are exploding in volumes. Thanks to extended digital capabilities banks are reducing the need for in-person exchanges. That’s why electronic signature, consistent communication campaigns, secure document exchanges and emails, self-service options have become key assets while banking online.

    Discover through this session how WL Trusted Interactions, a messaging platform tailored for financial services, can overcome this challenge thanks to the enrichment of customer exchanges (with many features and without compromising the security of remote exchanges). A solution demonstration is presented in this webinar.
  • Worldline & BRIDGE - Optimise payments, maximise revenues Recorded: Oct 29 2020 56 mins
    Magnus Danielsson and Brian Coburn
    Join Magnus Danielsson and Brian Coburn, CEO of BRIDGE, as they discuss and share critical insights to help e-commerce businesses and merchants maximise the potential of their payment systems. To take advantage of transformational, innovative digital payment solutions.

    The discussion focussed on the major shift and growth of online commerce and the strategic role of digital payments. How enterprises can ensure optimum payment success rates (revenue), meet increasing consumer expectations and compete and win in a highly crowded and competitive global e-commerce marketplace.
  • Black History Month Interview With Mike Omoniyi Recorded: Oct 9 2020 44 mins
    Mike Omoniyi, Burnell Richards and Johnathan Astbury
    This week we sat down with Mike Omoniyi, CEO of The Common Sense Network (TCS); a bi-partisan news network for millennials dedicated to finding common ground in an increasingly polarised world. We discussed his journey leading up to the launch of TCS and some of the issues he’d uncovered working in the media industry, before moving on to discuss what effective allyship looks like and why he’s optimistic about the prospect of racial equality in the UK going forward.
  • Webinar "Mejores prácticas para introducir Blockchain en proyectos de negocio" Recorded: Oct 8 2020 61 mins
    Tomás García y Manuel Machado
    En este Webinar presentaremos casos de uso principales y mejores prácticas para iniciar un proyecto Blockchain.
  • Webinar - Du service a la relation client, le défi d’une expérience réussie Recorded: Oct 1 2020 63 mins
    Experts Worldline et Oresys avec l'intervention d’Hélène Garin - Ex-directeur de services digitaux chez AXA
    Expérience client et digitalisation à marche forcée post-crise sanitaire : les clés pour transformer votre organisation et vos outils !

    Forts de leur complémentarité, Worldline (éditeur de solutions digitales) et ORESYS (société de conseil expert des transformations), vous convient à un webinar commun dédié aux banques, assureurs, mutuelles et courtiers le jeudi 1er octobre de 11h à 12h sur le thème de l'expérience client.

    Saviez-vous que 86% des clients sont prêts à payer jusqu'à 25% de plus pour une meilleure expérience client* ?

    Avec à l’appui un témoignage client, nous répondrons aux questions suivantes :
    • Quelles seront les tendances de l’expérience client en 2021 dans les services financiers ?
    • Comment rebondir suite à la crise sanitaire ? Retour d’expérience d’une digitalisation menée à marche forcée en confinement
    • Comment transformer votre organisation et vos outils pour devenir customer-centric ?

    *Customers- Walker 2020
  • Mettez en place facilement la logistique du "Click&Collect" dans vos magasins Recorded: Oct 1 2020 41 mins
    Ruben Nussbaumer-Product manager et Frédéric Vieren, expert e-commerce
    Les conséquences de la pandémie et des nouvelles habitudes d’achat des consommateurs qui en découlent pour le secteur de la distribution forcent les enseignes à fournir un meilleur service à leurs clients. En améliorant les processus de travail de leurs employés, les distributeurs gagneront en productivité pour absorber la croissance impressionnante de commandes effectuées sur leur(s) site(s) e-commerce. Ecoutez nos experts vous expliquer comment mettre en place facilement la logistique dans votre réseau de points de vente.
  • Digital Panel Series #4 Digital Ecosystems Recorded: Sep 18 2020 60 mins
    David Daly
    This is the third event in the digital panel series looking at how businesses have and will continue to change through digitisation. During this live panel webinar, we will explore how digital ecosystems create value, the challenges they can present, and what examples we can learn from. This episode was hosted by Worldline’s David Daly who was joined by Rob Price from Worldline, Sophie Proust from Atos and Stephen Ingledew from FinTech Scotland.
  • Comment bien utiliser la vidéo pour améliorer l’expérience client ? 5 conseils Recorded: Sep 17 2020 42 mins
    Nicolas Marcoin Chef de Produit WL Contact - Mathieu Dubreu Directeur du développement
    Comment améliorer l'expérience des clients qui appellent les centres de contact ? La vidéo est un moyen de plus en plus utilisé pour aider les clients ou résoudre leurs problèmes en ligne.
  • Black History Month Interview with DR Karl George Recorded: Sep 15 2020 41 mins
    DR Karl George, Burnell Richards, James Bain
    On our final session of the series, this is not only for October but pertinent away all year-round.
    Dr Karl George is a thought leader and internationally established consultant in governance. He is the Managing Director of the governance forum, working with boards and senior executives in the private, public and voluntary sectors with over twenty five years’ combined experience in accountancy, business and strategic development. He is one of the founders of the Association of Corporate Governance Practitioners (ACGP). He has developed a unique governance framework and kitemark that was endorsed by the late Sir Adrian Cadbury.

    Karl is a visiting professor, established author, conference speaker and community champion. His latest book, The Effective Board Member immediately went to number one in the Best Sellers list for Management and Leadership on Amazon Kindle. Karl is a Fellow of both the global accounting body ACCA and of an international body for governance professionals ICSA: The Chartered Governance Institute. Karl is the author of the tgf Governance Code – principles of governance for organisations of all sizes, sectors and geographical jurisdictions.
  • Future of UK Rail Recorded: Sep 10 2020 59 mins
    James Bain and Pete Waterman OBE
    UK rail requires change. But what does that change look like? Watch this webinar with our speakers - Pete Waterman and James Bain. See what the future looks like for the rail industry.
  • E-commerce & store logistics: Get the best of both worlds without investment Recorded: Sep 10 2020 39 mins
    Ruben Nussbaumer and Frederic Vieren
    How to get the best of online shopping and in-store logistics without up-front investment?
    Given the latest marked trend in Click & Collect, the traditional in-store order picking model needs to increase productivity so as to handle this surge in volume, while ensuring the profitability of a model which is growing globally. Considering the logistics challenges, our experts share in a 30-minutes Webinar key tools to implement this solution, without additional investment.
  • Digital Panel #3: Purpose and resilience Recorded: Sep 4 2020 60 mins
    Nigel Thorley
    This is the third event in the digital panel series looking at how businesses have pivoted through enabling technologies and explore what purpose means to the consumer. From Goats on Zoom to the future of retail. This episode was hosted by Worldline’s Nigel Thorley who was joined on the panel with Dr Karen Elliott, Ben Brabyn and Dr Chris Wagstaff.
  • Black History Month Interview with Derek Mills Recorded: Aug 31 2020 60 mins
    Derek Mills, Timi Soyombo, James Bain
    This week, we sat down with Derek Mills; an author, public speaker and Senior Partner at St James’ Place Wealth Management. Throughout his 20’s and 30’s, far from being successful, Derek had significant financial challenges and debt. His situation became dire, and at one point, his family home was moments away from being repossessed by the bank. He was working long hours which kept him away from his family. Derek shares his story of how a 10-second moment changed the trajectory of his life. He shares how the power of discovering his true self and the utilization of daily standards instead of goals enabled him to achieve happiness and success. Over the next four years, he turned his life and business around, made his first million, became a more present father and went on to speak at events across the globe.
  • How organisations can design a digital first customer experience Recorded: Aug 26 2020 63 mins
    Tony Burgess
    This is the second event in the digital panel series looking at the impact of digitization on the customer experience. This episode was hosted by Worldline’s Tony Burgess who was joined by a great panel of Brian Coburn (CEO, Comcarde Ltd) and Kristine Kirby (CEO, Aliferous Group Digital) and Jeremy Stevens (Global Head of Sales for Zenitech). There was a great debate about the role of digital and how to strike the balance between digital and in-store customer experiences.
  • Digital Panel Series #1 Zero Touch Consumer Experience Recorded: Aug 26 2020 59 mins
    Rob Price
    Worldline has recently launched a whitepaper focusing on the world after COVID-19, and how all businesses must adapt going forward. The first of these panels is “Designing the zero touch consumer experience”. It was be hosted by Worldline’s Rob Price, who was joined by Dean Ward, founder and CTO from Evoke, and Andrew Bud, founder and CEO from iProov and Neil Truan, MD from Barron McCann. As consumer shopping, travel and leisure habits are forced to change through social distancing measures we looked at at the role of digital in driving this change, from keeping employees to customers safe whilst still providing an enjoyable experience.
  • Black History Month Interview with Oyin Adebayo Recorded: Aug 23 2020 40 mins
    Oyin Adebayo, Timi Soyombo, Johnathan Astbury and Christine Warner
    On our second session of the series, we sat down with Oyin Adebayo; an incredible young lady paving the way for young black and Asian women in technology. She launched the programme Black Codeher that equips women with the technical skills to occupy roles as software developers after their 30-week bootcamp. Please tune in to hear how her organisation is breaking down the barriers that prevent these women from entering the industry.
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With more than 45 years of experience in the payments business, Worldline connects and secures transactions that form parts of our daily lives. Covering the entire payment value chain, our technology experts create and operate digital solutions to boost the business of companies across all sectors including banking, retail, transport, and government, through transformative technologies and in-depth knowledge.

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  • Title: Business Continuity in manufacturing and critical infrastructure
  • Live at: Apr 23 2020 9:00 am
  • Presented by: Niels de Shutter & Robin Van de Merbel
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