Growth and digital transformation in retail: where do you go next?

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Presented by

Lefras Coetzee, Ivan Vallini

About this talk

What’s next for your retail business? Payment-powered strategies for growth and digital leverage New technologies and new ways to connect with consumers are transforming the retail sector. In order to compete effectively, you continuously need to reimagine how you create and capture value. Join our Expert Talk to gain new insights into payment-enabled strategies for growing and scaling your retail footprint, and for accelerating your digital transformation. Learn what other successful retailers are doing, and discover some practical approaches you can start to implement right now. Who is it for? This Expert talk is ideal for decision-makers in established retail businesses, especially in the specialty, food and fashion industries, whose responsibilities include customer experience, business development, and digital transformation. What you will learn ● A practical approach to orchestrating multiple points of customer interaction ● How a multimodal strategy can enhance the customer experience ● Best practices for testing and launching new services ● How to turn data into customer delight with data activation ● How to measure and monitor the ROI of your omnichannel solution About the presenters Lefras Coetzee is Worldline’s Director of Payment Products. With 15 years’ hands-on experience in multinational banking environments, Lefras specializes in e-commerce payment in both the retail and corporate markets.

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With more than 45 years of experience in the payments business, Worldline connects and secures transactions that form parts of our daily lives. Covering the entire payment value chain, our technology experts create and operate digital solutions to boost the business of companies across all sectors including banking, retail, transport, and government, through transformative technologies and in-depth knowledge.