Improving the customers' banking experience with the right channel mix

Presented by

Guillaume Lefebvre- R&D Manager, Aurélie Fon - Product Marketing Manager, Veronica Alava - Business Developer

About this talk

Each customer journey is composed of a unique set of touchpoints across channels that must be designed to optimize customer convenience and satisfaction at any time. Understanding channels’ usage and specifies is the first step towards building a compelling value proposition for your digital customers. Join us during this live webinar to discuss: · Setting customer expectations through FinTechs/BigTechs’ customer strategies · Understanding Customer Journeys and touchpoints mapping in order to identify “experience gaps” · Leveraging channels’ usage and specificities, focusing on how to integrate conversational technologies at financial institutions · Focus on a leading Market Case study You will also receive an exclusive copy of our new white paper about “Bridging Human and Digital Experiences in Banking”. Cannot join but interested? Just register to receive your copy of the white paper and the on-demand link afterwards.

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With more than 45 years of experience in the payments business, Worldline connects and secures transactions that form parts of our daily lives. Covering the entire payment value chain, our technology experts create and operate digital solutions to boost the business of companies across all sectors including banking, retail, transport, and government, through transformative technologies and in-depth knowledge.