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Digital Panel #3: Purpose and resilience

This is the third event in the digital panel series looking at how businesses have pivoted through enabling technologies and explore what purpose means to the consumer. From Goats on Zoom to the future of retail. This episode was hosted by Worldline’s Nigel Thorley who was joined on the panel with Dr Karen Elliott, Ben Brabyn and Dr Chris Wagstaff.
Recorded Sep 4 2020 60 mins
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Presented by
Nigel Thorley
Presentation preview: Digital Panel #3: Purpose and resilience

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    In recent months, we have seen an increase of more than 50 percent in the number of exchanges between advisors and their clients, alongside with a growing adoption of self service channels.

    In this uncertain environment, a time when digital exchanges have become the norm, clients are more than ever looking for reassurance and financial support on a daily basis. Who better than banks to guide customers based on their relationship and understanding?

    During this webinar, we will share the lessons we have learned during the last few months to maximize the impact of banks interface in the new normal.

    • From Online Banking to Connected Banking
    1. Proximity
    2. Security
    3. Convenience
    4. Engagement

    • How to adapt the customer interface
    1. Hybrid Banking: Self Service + Relationship Banking
    2. Strong Authentication
    3. Voice and UX Design
    4. Green Banking

    • Future ready digital banks
    1. equensWorldline DEMO
    2. Concrete customer examples
  • Black History Month Interview with Oyin Adebayo Recorded: Oct 19 2020 40 mins
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    Martin Howell will be hosting a session with Simon Kuper of the Financial Times, and Miranda Sharp from the University of Cambridge’s the Centre For Digital Built Britain to explore these exciting topics which are shaping our time.
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  • Webinar - Du service a la relation client, le défi d’une expérience réussie Recorded: Oct 1 2020 63 mins
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    Saviez-vous que 86% des clients sont prêts à payer jusqu'à 25% de plus pour une meilleure expérience client* ?

    Avec à l’appui un témoignage client, nous répondrons aux questions suivantes :
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    • Comment rebondir suite à la crise sanitaire ? Retour d’expérience d’une digitalisation menée à marche forcée en confinement
    • Comment transformer votre organisation et vos outils pour devenir customer-centric ?

    *Customers- Walker 2020
  • Mettez en place facilement la logistique du "Click&Collect" dans vos magasins Recorded: Oct 1 2020 41 mins
    Ruben Nussbaumer-Product manager et Frédéric Vieren, expert e-commerce
    Les conséquences de la pandémie et des nouvelles habitudes d’achat des consommateurs qui en découlent pour le secteur de la distribution forcent les enseignes à fournir un meilleur service à leurs clients. En améliorant les processus de travail de leurs employés, les distributeurs gagneront en productivité pour absorber la croissance impressionnante de commandes effectuées sur leur(s) site(s) e-commerce. Ecoutez nos experts vous expliquer comment mettre en place facilement la logistique dans votre réseau de points de vente.
  • Digital Panel Series #4 Digital Ecosystems Recorded: Sep 18 2020 60 mins
    David Daly
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  • Digital Panel #3: Purpose and resilience Recorded: Sep 4 2020 60 mins
    Nigel Thorley
    This is the third event in the digital panel series looking at how businesses have pivoted through enabling technologies and explore what purpose means to the consumer. From Goats on Zoom to the future of retail. This episode was hosted by Worldline’s Nigel Thorley who was joined on the panel with Dr Karen Elliott, Ben Brabyn and Dr Chris Wagstaff.
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    Rob Price
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    Michaela Marai, Head of Issuing Product Management, equensWorldline
    The world of payments is changing at an unprecedented pace. In an era of digital disruption, tech-savvy mobile-first consumers have come to expect more from their financial institutions in terms of user convenience, customization, choice and speed.

    So how will this impact your card issuing business?

    Join this session to get more insights on the above topic.

    The agenda:
    Use cases and new functionalities for debit, credit and pre-paid cards
    The cards value chain and the role of a program manager
    End-to-end issuing processing and optional value-added services
    How to create value with 1-Click
    Implementation and migration approaches
    Questions and answers

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    During the session we will elaborate on:
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    Carlos Echegaray, Ignacio Higueras
    En la sociedad post-Covid19, el concepto del “distanciamiento físico”, tan presente durante la pandemia, permanecerá más allá del fin de la desescalada y tras la vuelta a “la nueva realidad”. El sector del Vending, tan castigado durante esta crisis, podría beneficiarse de modo particular de esta tendencia, a la vez que reinventar la relación con sus clientes.

    En este webinar expondremos algunas de las principales tendencias del sector en la era post-Covid19 y como los terminales de pago desatendidos de última generación pueden:
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    • Proporcionar soluciones de valor añadido que, más allá del pago, enriquezcan la experiencia de compra e incrementen el ticket medio.
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    ¡Le esperamos!
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    Daniel Passarelli
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    Join this webinar to learn about the main obstacles to e-commerce success, practical solutions for overcoming them, and the strategies global brands have adopted in order to take advantage of the incredible business opportunities that Latin America has to offer.

    Who is it for?

    This webinar is ideal for C-level executives in established e-commerce businesses that are:
    -currently selling cross-border in Latin America, but want to improve conversion and authorisation rates, or
    -planning to expand to Latin America as a new region.

    What you will learn

    -Measure the e-commerce potential of the Latin American market
    -Learn how some of the world’s leading brands grew their business in the region—and which pitfalls they encountered
    -Understand the top 5 challenges companies face when they first enter the region
    -Discover a practical approach that will set you up for success in Latin America

    About the presenter

    Daniel Passarelli is Worldline’s Executive Managing Director for Latin America. For the last 13 years, he has held direct responsibility for carrying out business and strategic partnerships in the financial services market. Daniel is passionate about digital products, innovation and entrepreneurship.
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    Ricard Sala
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    Durante el sesión abordaremos los siguientes retos:
    • Organizar las visitas de clientes
    • Gestionar la ocupación de las tiendas
    • Ofrecer servicios self-checkout sin contacto
    • Implantar nuevos modelos de entregas seguras
    • Automatizar los procesos de tienda

    ¡Te esperamos!
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With more than 45 years of experience in the payments business, Worldline connects and secures transactions that form parts of our daily lives. Covering the entire payment value chain, our technology experts create and operate digital solutions to boost the business of companies across all sectors including banking, retail, transport, and government, through transformative technologies and in-depth knowledge.

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  • Title: Digital Panel #3: Purpose and resilience
  • Live at: Sep 4 2020 1:00 pm
  • Presented by: Nigel Thorley
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