5 steps to orchestrate self-service across digital banking channels

Presented by

Nicolas Marcoin: Product Marketing Manager; Raphael Feillet: Solution Manager; Veronica Alava: Business Development

About this talk

Customer satisfaction has recently been affected by the increase of online service options and the consumers’ expectations have soared simultaneously. All around the world, banks are exploring the use of new self-service models to support customers in carrying out banking activities without the need for human interaction. As self-service is becoming increasingly important, it’s becoming key to consistently orchestrate and implement automation across all channels - always mixed with the right level of human interactions. Register to our webinar and, in only 30 minutes, you will learn about our 5-steps methodology to increase the accessibility of your services while improving customer satisfaction. Join our experts and discover: • Why self-service is an opportunity for digital banking channels • Why self-service does not compromise customer trust • How banks have faced the challenges of service automation • Our staged approach: from self-service to higher intimacy

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With more than 45 years of experience in the payments business, Worldline connects and secures transactions that form parts of our daily lives. Covering the entire payment value chain, our technology experts create and operate digital solutions to boost the business of companies across all sectors including banking, retail, transport, and government, through transformative technologies and in-depth knowledge.