Driving Operational Excellence using the Cloud, AI, and Automation

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Presented by

Mario Thomas, Muraleekrishnan Nair, Sajesh Gopinath and Carl Hillier

About this talk

IT operations have seen a huge transformation in recent years. Yet, with added capability comes added complexity, and organically-grown systems become sprawling, siloed, and disparate. For example, IT infrastructure becomes decentralized as a result of advances in cloud or edge computing, digital transformation creates further demands on the IT team and, as a result, staff need considerable assistance to manage the behemoth they are left with. When applied in the right way, AI has the power to deliver significant business benefits, from triaging inbound alerts, resolving issues by automating the remediating action, and eliminating the time-consuming activities associated with the opening and closing of support tickets, and documenting their resolution. Join UST and Amazon's Mario Thomas to discuss your IT Operations challenges, how to power an intelligent enterprise with AI technology, and free up valuable resources to work on more complex problems.

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