Technology Transparency. The Business-Driven Approach to IT

Presented by

Alvaro Ruiz, UST General Manager Banking & Payments, Europe

About this talk

Alvaro Ruiz, former Global CIO at Santander and Global CTO at BBVA, talked in the ISG Digital Business Summit about the most critical factors to address when embarking on the technology transparency mission: • Find your way to customer expectations, business operations, and the technology supporting them. • Meet your goals for reliability, conduct & compliance, and business continuity. • Develop a business service-based approach in technology and reconnect the business and IT with a single vision. • Re-engineer key processes and map business services to align with the E2E technical components.

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