Name: Transforming Business Outcomes with ALDI
Start: 2022-12-13T10:00:00Z
End: 2022-12-13T10:19:32.000Z
Location: BrightTALK
Rating: 4

Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™

Work has changed, and your IT services and operations must change with it. Modernising can help distributed teams scale to do more, and do it better—but what does that really mean in practice? It’s time to investigate what automated support, greater infrastructure visibility, and speedier service delivery can do for your IT teams and the workforce. See how.

7-minute Demo: Collaborate, Deflect and Resolve in Real-time with ITSM & ITOM

Today organisations have been challenged to support an overwhelmingly complex technology environment due to the changes to their workforce caused by the pandemic. ServiceNow helps reduce this complexity, and reduce the noise by up to 90%, as well as predict issues before they impact users or the business. See how your teams can use AI to better manage the growing issues, build and deliver quality apps across your on-premises and cloud environments, and deliver a technology experience your customers will love.

10-minute Demo: Deliver Extraordinary Employee Experiences with AI

Learn how AI-Powered Service Operations can help take the pressure off IT.  Discover how this platform can overcome the challenges of disparate tools, allow you to predict and prevent issues, reduce MTTR, drive agent and ops efficiency, predict change risk, and more.

5-minute Demo: Deflect, Predict & Notify with AIOps

Discover how to bring the power that technology services and operations teams require to meet growing demands. See how, in a single cloud platform with market-leading IT processes, organisations can consolidate multiple tools and reduce administration overhead.

10-minute Demo: How to Expand Technology while Reducing Costs

Today, every company is in some way a software company, and they understand the role that DevOps can play in delivering value faster without lowering costs. But why do nearly 75% of DevOps initiatives still fail to meet expectations? 

The answer is culture. At DevOps Decoded, experts from ServiceNow, ALDI, PlanHorizon, Mozaic and other organisations will discuss what it takes to build a DevOps culture that enables software development and operations teams to co-operate, co-create and co-deliver at speed and scale.

Sessions during this masterclass will include:

• Keynote session: hear about how the biggest challenges of the organisation have become the biggest opportunities, giving teams the chance to create immense value when working on the same wavelength on a single platform
• Customer fireside chats: Discover how two large organisations are approaching DevOps as a methodology and a mindset for digital-first success  
• Partner panel: listen into PlanHorizon and Mozaic’s discussions as they share tried-and-tested best practices for productivity, efficiency and savings gains at DevOps speed
• Demos and Tokyo release: discover the latest and greatest from ServiceNow’s DevOps Velocity Change and DevOps Config

DevOps Decoded: Driving Real-World Outcomes at Scale

No matter where your employees are working, if at home, at the office or in the field, the technology and tools supporting the teams getting the work done will directly impact the business outcomes of the whole organization. When IT and Field Service work together, new value is unlocked to better serve everyone. 

Register now to learn how to future proof the total experience with connected service operations by building on a single platform for digital services. 

 By attending this webinar, you’ll learn: 

- What’s driving the IT & Services business today? 

- What shifts are taking place in IT’s responsibilities for experiences? 

- What experience challenges stand in the way? 

- How to master the total experience with a single platform for digital services

Elevate the total experience across the entire Services Operations

Many companies are doing their best to meet customers’ ever-increasing demands. The fact is, reducing customer effort and resolving critical issues starts with ensuring that systems and data share information. This makes it easier to connect middle and back-office teams to front office agents—and to each other. 

Join us for our virtual seminar, Work smarter, not harder. Empower teams to create effortless customer experiences and increase loyalty. ServiceNow and customers will discuss how to take advantage of a single system of action to solve customer issues quickly, proactively, and transparently. You gain a single platform, architecture, and data model that unifies your front, middle, and back-office, leading to: 

- Better customer experiences   

- More productive employees 

- Improved profitability 

- Long-term customer and employee loyalty

Work smarter, not harder. Create effortless customer experiences

"Is your work in continuous alignment with your organization's business strategies? In this session, hear from ServiceNow and our SPM partner; PlanHorizon about how to maximize the value of agile product/portfolio management by enabling a centralized view of all demand and work. 

Learn the best practices for continually prioritizing work to increase business agility and ensure that all work is strategically aligned at every stage of the demand-to-value lifecycle."

Strategies for Delivering Transformational Value at Scale and Pace

Strategic Portfolio Management (SPM) enables you to continuously align work across teams to various levels of strategy ensuring goals and outcomes are delivered with confidence. Join this Strategic Portfolio Management product roadmap session to learn about the product vision and get your finger on the pulse of how SPM can transform your business.

Strategic Portfolio Management 101: Our Vision and Roadmap

"Is your work in continuous alignment with your organisation’s business strategies? In this session, hear from ServiceNow and our SPM partner; PlanHorizon about how to maximise the value of agile product/portfolio management by enabling a centralised view of all demand and work. 

Learn the best practices for continually prioritising work to increase business agility and ensure that all work is strategically aligned at every stage of the demand-to-value lifecycle."

ServiceNow & PlanHorizon: Best Pratices for your Project Management

"Hyperautomation isn’t just the latest buzzword. To unlock it’s potential, you need a clear strategy for combining the right automation technologies within your organization to remove mundane, repetitive tasks and free teams to innovate at speed.

During this 45-minute session, Dale Cheeseman; our Sr Advisory Platform Intelligence Consultant will cover:

Shifting trends for digital business operating models
- Hyperautomation 101: what it is and why you should care
- Real-life examples of hyperautomation in-action
- How customers are transforming their business with hyperautomation

You’ll also get exclusive access to our recently launched Hyperautomation Learning Hub; our go-to video platform for training and best practices on becoming an autonomous digital enterprise."

Hyperautomation Masterclass: Where to Start and How to Scale

With so much of the modern enterprise powered by technology, visibility into digital infrastructure is mission critical. But as software, virtualized infrastructure, cloud services and mobile devices proliferate, managing and maintaining complex data remains a challenge for companies everywhere.

Discover the winning strategy for strengthening your digital foundation; the CMDB. See how the entire organization, from IT Operations to Risk and Compliance, can extract value and drive outcomes faster with a healthy CMDB.

During this session, our Sr. Advisory Solution Consultant; Matt Hausmann, will show you how to:

- Unlock real time visibility and understanding of your operational landscape
- Transform the digital product lifecycle
- Manage multiple functions in your data model
- Fully leverage ServiceNow’s latest CSDM 4.0
- Prioritize areas for improvement, based on your CMDB maturity

SAN DIEGO RELEASE ALERT: get exclusive access to our latest CSDM features which include IRE performance improvements, CMDB Workspace V2 and an introduction to Data Manager.

CMDB Masterclass: Build the Foundation for Digital-First Growth

"With the explosion of digital services and data coming from every angle, the number of people-generated and machine-generated incidents is skyrocketing for organizations of all shapes and sizes.

Together, the sheer volume of incidents poses a problem that humans can’t handle alone. The answer? AI-powered Service Operations (AIPSO).

Join our masterclass to see how AIPSO enables your technology organization to deliver better service experiences, increased productivity, and reduced costs.

After attending this session, you’ll have a better understanding of:

- Today’s digital transformation challenges and priorities
- What AIOps means to businesses and key outcomes
- Strategies for transforming ITSM with AIOps
- How organizations are winning with AIOps"

Predict, Prevent, Automate: Run Proactive Service Operations with AIOps

Want to see what’s new and how ServiceNow helps achieve Service Operations excellence? Join us for this session that covers an intro and demo Service Operations Workspace. See how this Workspace offers IT professionals a superior experience, enabling a seamless flow of incidents, problems, changes, and alerts.

What’s New for Service Operations: IT Service Operations Workspace

AIOps is a platform designed to intelligently collect and analyze IT operational data. At ServiceNow, it's become an invaluable asset in our journey to transform and scale IT Operations. 

We'll share a variety of real world AIOps use cases, show how they're helping us scale, and offer insights that can help you transform your IT Operations.

AI-Powered Service Operations- What Good Looks Like

ITSM & ITOM together have returned millions to thousands of customers’ bottom lines, improved agent productivity by 30% on average and increased innovation speed and volume.  

During this session, you’ll hear from Booking.com on how the team achieved cloud compliance by having cloud resources in a single pane of glass to enhance service quality for its customers. 

You’ll also hear from Bill Cookson on Starbuck’s journey to replacing manual and low value add tasks with automation to transform their Change Management Programme, resulting in in major efficiencies, rising change volumes and reduced risk.

Booking.com and Starbucks on Service Transformation Success

Interested in seeing what’s in-store for you with AI-powered Service Operations flowing through your organization? Join us for this session where we highlight our vision and product strategy for Predictive AIOps and how it enables better IT operations management. You’ll also get access to our latest demos showing you how to: 

- Predict and prevent issues before outages occur 
- Reduce mean time to resolution (MTTR) and event noise 
- Help keep your digital services running 24/7

What’s New for Predictive AIOps

Today’s modern organizations are focused on product management or the continuous delivery of a product/service, with outcomes directly linked to strategic goals. 

In this session, here how ALDI SÜD’s International IT Director; Michael Schmidt uses ServiceNow Strategy Portfolio Management (SPM), to take an agile-based approach that improves project and portfolio management delivery and speed.

Transforming Business Outcomes with ALDI

Planning

Agile Operations

Portfolio Management

Strategic Planning

Project Management

Product Management

Product

IT Architecture

Service Integration

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

Customer Experience

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Get powerful human resource management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which HR practices and strategies have been shown to be effective in retaining and growing talent.

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Transforming Business Outcomes with ALDI

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