What is next for CX? Get expert insights on the future of Customer Experience

Presented by

ServiceNow Experts, IDC, Xerox/CareAR, and a Global Coffee Brand

About this talk

Join ServiceNow and IDC at the Next for CX virtual event and see what’s shaping a new era of customer experience. You’ll discover new ways to serve customers faster while cutting costs and protecting your bottom line. This is a virtual event for CX leaders who want to create best-in-class, frictionless customer experiences while also improving employee productivity and organizational efficiency. The agenda includes the following: - A fireside chat on the future of CX between Gerry Brown from IDC and Erwin-Paul Bouma from ServiceNow. - Insights from Xerox and CareAR on how they've increased long-term loyalty by harnessing the power of the whole organization to serve customers better. - A presentation from a global coffee brand about empowering employees to serve customers with more empathy. - A demo from our recent Knowledge 23 conference showing how ServiceNow and generative AI help service agents resolve customer issues quickly. See what is possible when you manage your CX on a single system of action. Speakers: Gerry Brown, CX Research Director, IDC Erwin-Paul Bouma, Area Vice President Customer Workflows EMEA, ServiceNow Richard Forsyth, Vice President Sales EMEA at CareAR, a Xerox Company Mark Ashton, Area Vice President CX Solution Consulting, ServiceNow Nadine Love, Senior Solution Consultant, ServiceNow
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