Join ServiceNow and IDC at the Next for CX virtual event and see what’s shaping a new era of customer experience. You’ll discover new ways to serve customers faster while cutting costs and protecting your bottom line.
This is a virtual event for CX leaders who want to create best-in-class, frictionless customer experiences while also improving employee productivity and organizational efficiency.
The agenda includes the following:
- A fireside chat on the future of CX between Gerry Brown from IDC and Erwin-Paul Bouma from ServiceNow.
- Insights from Xerox and CareAR on how they've increased long-term loyalty by harnessing the power of the whole organization to serve customers better.
- A presentation from a global coffee brand about empowering employees to serve customers with more empathy.
- A demo from our recent Knowledge 23 conference showing how ServiceNow and generative AI help service agents resolve customer issues quickly. See what is possible when you manage your CX on a single system of action.
Speakers:
Gerry Brown, CX Research Director, IDC
Erwin-Paul Bouma, Area Vice President Customer Workflows EMEA, ServiceNow
Richard Forsyth, Vice President Sales EMEA at CareAR, a Xerox Company
Mark Ashton, Area Vice President CX Solution Consulting, ServiceNow
Nadine Love, Senior Solution Consultant, ServiceNow