Name: Anticipate and adapt to change with automated controls
Start: 2023-07-27T09:08:00Z
End: 2023-07-27T09:08:28.000Z
Location: BrightTALK
Rating: 0

Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™

Fueled by Gen AI tools, low-code will unleash the next wave of productivity across every industry, department, and role. Learn the latest by joining us for our upcoming webinar, Fast-track app delivery with GenAI powered low-code. 

Our experts will discuss ServiceNow’s approach to Gen AI and the app dev lifecycle. You’ll see a demo illustrating how app delivery team members can use ServiceNow’s Gen AI tools. And you’ll learn:  

- How Gen AI is reshaping the app development lifecycle 

- The effect of Gen AI on each team member—from admins to no-coders, to pro-coders   

- How using the ServiceNow tool, Now Assist for Creator, can enhance your app delivery  

Put Gen AI to work—sign up for this webinar now. 

Speakers: 

Gregg Aldana, global area vice president, creator workflows specialist solution consulting, ServiceNow  

Dale Stubblefield, senior advisory solution consultant, ServiceNow

Fast-track app delivery with GenAI powered low-code

GenAI is a hot topic! But at ServiceNow, we're not just talking about it—we're implementing it using our own platform and products.

In this webinar, Rajeev Sethi, ServiceNow's GVP of Emerging Technologies, will share how we've integrated GenAI into our day-to-day workflows to offer a more consumer-like experience that drives productivity at work.

You'll learn:

How we use Now Assist for GenAI to productivity across the enterprise

Why self-service rates are improving for ServiceNow customers, employees, agents, and developers

What's next in our journey from 20+ GenAI use cases in 6 months and beyond

Don’t miss this opportunity to see the art of the possible with our latest GenAI solution; Now Assist, and how you can deliver stellar experiences at scale in 2024.

Now on Now: How we're using GenAI to drive more productive workdays

Organizations that migrate to the cloud can empower themselves with the right AI and observability tools, which not only help them to quickly recover from incidents but also provide them with a unified view of data. By bringing together AIOps and observability, teams can work more efficiently and collaboratively while ensuring that everyone has access to the right information at the right time. 

Join us for our upcoming webinar, reclaim your time by unifying AIOps and observability, to learn how a large financial institution used ServiceNow for cloud migration, and were able to: 

· Recoup the cost of an AIOps + observability solution 

· Reduce mean time to recovery, with faster root cause analysis 

· Use AIOps to reduce the time spent chasing down issues 

According to Nancy Gohring, Research Director at IDC, the median annual spend by large enterprises for AI and observability tools is $1.4 million.1 Overcome high prices and other obstacles—sign up for this webinar now. 

Speakers: 

Andrew Gardner, senior product marketing manager, ServiceNow 

Theo Simmons, go-to-market Tx workflow leader, ServiceNow

Reclaim your time by unifying AIOps and observability

Watch our transformative webinar that goes beyond the basics of field service management. Increasing efficiency with Xerox: Fireside chat on CX trends and the future of field service is your opportunity to learn directly from experts the full potential of ServiceNow Field Service Management (FSM) to enhance your field service experience. This webinar will provide actionable insights to improve field service support, reduce operational costs, and increase efficiency—all while delivering a better customer experience. Get ready to explore how Xerox is thinking about Generative AI, augmented reality, and additional features to apply these insights to your business. 

In this webinar, you will learn how customers are: 

· Enhancing resource allocation with ServiceNow FSM 

· Reducing response times and increase customer satisfaction 

· Minimizing costs through optimized field operations 

This session is a must-attend for field service managers and executives looking to make a tangible impact on their bottom line through smarter, more efficient practices. 

Speakers: 

John Perry, Vice President, XDX Service Delivery, Xerox 

Jordan Waechter, Product Marketing, Field Service Management, ServiceNow

Increasing efficiency with Xerox: Fireside chat

In the next Industrial Revolution, Generative AI has the potential to create a multiplier effect for organisations; productivity, efficiency and cost savings, just to name a few outcomes. 

Leaders are now being charged with redefining human-machine partnerships across a plethora of areas across the business. But the question now is “Why! And “How” to embrace this technology at a pace that’s right for your organisation, and in a way that can profitably scale.

Join Aurora Gaimon, ServiceNow’s GenAI Solution Consultant, as she covers the crucial control points to consider to be on the winning side of generative AI. This session will help you answer four pivotal questions before heading into your next crucial budgeting meeting. 

Why do I want to invest in Generative AI and what business value will it create?

What types of Generative AI should I be investing in and how do I future-proof this decision?

Do I need to build this capability or should I buy out of the box?

What is the expected ROI and how will it evolve over time?

To avoid missteps and secure returns on AI investments, watch our webinar to learn how to bring clarity to your strategy and understanding of which use cases to prioritise first, and most importantly, when to say “no” and wait.

The Executive Guide to Investing in Generative AI in 2024

The ongoing brand loyalty crisis is seeing organisations compete fiercely to build fruitful relationships with consumers. Winning customer loyalty in a state of flux is already challenging enough, but couple that with variable consumer desires and it becomes harder than ever.

Customer needs and expectations don’t just change over time; their preferences can now alternate within the same journey. In fact, 83% of EMEA consumers consider a choice of engagement methods to be an important element of customer service.

In partnership with Opinium, we recently conducted our annual Consumer Voice Report for 2024 to explore the consumer habits and preferences of 15,000 adults across EMEA. While it’s clear that the brand loyalty crisis is here to stay, organisations can still build long-lasting relationships with customers. What it takes are flexible strategies that adapt to consumer desires.

Join our webinar, Strategies to tackle the brand loyalty crisis, to find out how you can do exactly this, with the discussion set to centre around: 

- What engagement methods customers expect at different stages of their journeys
- Why organisations must find the right balance between high tech and high touch
- How to action these insights within your own company to create a long-term CX strategy for success
Don’t miss out. Watch now.

Speakers:
Komal Thadani, EMEA Solution Marketing Director, ServiceNow
Eva O'Toole, EMEA CX Solution Marketing Lead, ServiceNow

Strategies to Tackle the Brand Loyalty Crisis

Like many other organizations following the principles of global business services (GBS), ServiceNow is committed to driving efficiency and impact at scale within our own enterprise, while providing all employees with great experiences.

Join us for this webinar to see how we’re achieving GBS success by using our very own Now Platform® and how you can too.

Explore the story of how we’ve used ServiceNow solutions to deliver results including:
- $175m average suppler discounting savings
- 60% PO cycle time improvement
- 80% HR self-service rate

Speakers:
Tom Parisi, Chief Transformation Officer, ServiceNow
Nate Aschenbach,VP, Digital Technology Applications, ServiceNow
Kelly Kent, SVP, People Operations, ServiceNow

Driving GBS outcomes at scale

Many source-to-pay processes are weighed down by disconnected divisions, groups, and working processes across the organization. Without an automated, centralized, and standardized source-to-pay process, costs and risks are typically high.

Fortunately, global business services and shared services organizations are disrupting ineffective source-to-pay work patterns by helping to eliminate manual tasks, connect end-to-end processes, and squeeze more value from legacy systems. For example, one technology client achieved:

20% improvement in procurement operational efficiency
Over 10,000 hours of annual time freed up for the procurement team to focus on higher value work
Improved experience is delivering 5+ points increase in NPS
Our webinar agenda includes:

- How ServiceNow is built for service delivery transformation
- How and why source-to-pay processes are expanding to GBS/shared services models
- How to think about enabling value in source-to-pay
- Join our webinar and discover how you can automate source-to-pay with standardized global business services to - achieve hard cost savings and growth at scale.

Speakers:
Cara Herrick, Director, Product Marketing Employee Workflows, ServiceNow
Mark Labedz, Director, Product Marketing, Finance and Supply Chain Workflows, ServiceNow

Transform source-to-pay with GBS for lower costs, higher efficiency

While European companies are projected to spend over $241 bn on software in 2024, alarming amounts of investments are still going to waste – and the question is, why?

Without a holistic view to plan and act strategically, companies cannot escape siloed, disconnected tools, higher risks and manual, error-prone work.

Attend our virtual workshop where ServiceNow’s James, Sankhadeep and Tim will show you how, with the combined power of SAM and APM, you can take full control of your estate, optimise usage and action compliance fixes, while planning tech refreshes and rationalising apps.

After the session, you’ll walk away with a solid understanding of how you can answer these questions and build a plan for seven-figure savings or more:
- What software do you own and what’s the cost?
- Are you buying what you need? Where should you invest?
- Do you have all the rights you need for everything you are using and where you are using it?
- Are you using what you have? Or do you have unused software sitting on the shelf?

Don’t miss this opportunity to learn how to supercharge returns with what you already have, or what you could achieve after integrating SAM and APM on the Now Platform.

Optimise applications and assets to reduce costs and technology risks in 2024

In an era where digital innovation is paramount and cost efficiencies are crucial, this session is your gateway to understanding how, from strategy to execution, Generative AI can: 

Drive intelligent IT operations with the automation of IT tasks and reduction of manual workloads 
Enhance decision making with predictive analytics that enables preventative measures
Unlock efficient resource allocation with the analysis of usage patterns and predictions of future demands 
You’ll also see real-life outcomes of our GenAI capabilities, along with our roadmap to take GenAI even further in the future for technology organisations. 

Don't miss this opportunity to have your questions answered and gain a forward-looking perspective on how GenAI will redefine the future for technology teams.

AI Decoded: Boost Productivity, Transform Experiences, Accelerate Agility

The rise of chatGPT has generated a lot of hype. The fact is, artificial intelligence and generative AI can boost field service success – but only with the right solution and strategy. Join us for our upcoming webinar, Driving Success in Field Service with AI Innovation. We’ll explore practical use cases of AI in field service that can offer substantial value to your organization. We’ll share how your technicians, dispatchers, and managers, aided by AI, can prioritize tasks that boost customer satisfaction.

We’ll also guide you on:
- Initiating your AI journey
- Navigating responsible and ethical AI
- How to maintain a low-risk approach
- Register now and learn how you can use AI to drive measurable impact for your customers.

Speakers:
Nikki Narang, Director of Product Management, Field Service Management, ServiceNow
Jim Van Over, Field Innovation Officer, ServiceNow

Driving Success in Field Service with AI Innovation

Skills-based talent management can accelerate business success. In today’s competitive talent market, organizations need innovative ways to find, hire, develop, reward, and retain employees with the right skills to drive the business. But how can you catalyze the shift to a skills-based organization, unlock exceptional employee performance, and build winning teams? Join thought leaders from ServiceNow to learn how to tap into all the skills and strengths of your workforce.

During this webinar, Staking your claim in the skills gold rush: Focusing on skills to power workforce transformation, you’ll learn:

- How to design and build sustainable, innovative skills-based workforce models
- How AI and machine learning can supercharge skills-based workforce models
- How organizations are shifting toward skills strategies that evolve quickly with the business
- Why focusing on skills can boost employee productivity, engagement, and experience
- Prepare for a dynamic future by harnessing the power of skills-based organizations.

Speakers:
Jacqui Canney, Chief People Officer, ServiceNow
Kelley Steven-Waiss, Chief Transformation Officer, ServiceNow
Sarah Tilley, SVP, Talent Acquisition and Development, ServiceNow

Focusing on skills to power workforce transformation

It’s hard to believe that we’re celebrating the first anniversary of ChatGPT, which converged artificial intelligence (AI) and genetic technologies. But even with AI’s benefits, there’s a dark side to it if it’s not properly governed. And while more regulations will be adopted this year, organizations must take steps right now to ensure they’re prepared.

Join us for our upcoming webinar, Navigating the Future of Gen AI Governance. Our speakers will cover:

The challenges and opportunities in AI governance
What your business should do before it’s too far along in its AI journey
How governance can improve AI performance and organizational profitability
Don’t miss this chance to stay ahead of AI governance trends—register now.

Speakers:
John Castelly, Chief Ethics and Compliance Officer, ServiceNow
Jim Van Over, Field Innovation Officer, ServiceNow

More AI regulations are coming—learn how this will impact your organization

Explore the possibilities of GenAI in empowering organisations to accelerate productivity and efficiency in 2024. We will cover the already existing AI / ML capabilities that lay the groundwork for Generative AI and how future releases of the ServiceNow Platform will support GenAI, with a trustworthy human-centric approach.

Transform your Service Delivery with Generative AI

Discover how you can shape service experiences for employees anywhere, with always-on IT services. By automating support for common requests your organisation can deliver high-quality services at scale and continually optimise processes, boost agent efficiency and accelerate issue resolution.

Automate and Optimise Technology Service Operations with ITSM Pro

For years, ServiceNow has been investing in AI and GenAI for Service Operations (ITSM and ITOM). These investments are automating incident routing, identifying anomalies, providing assist recommendations, and predicting and preventing service disruptions.

During our upcoming webinar, discover ServiceNow can help your organisation reimagine IT service and operations through AI-enabled workflow automation. You’ll learn:
- The value of AI and Gen AI to the enterprise
- Key AI and Gen AI use cases from ServiceNow
- How to move ahead on your AI and Gen AI journey
Find out how to use AI and Gen AI to rapidly boost your company’s productivity.

Speakers:
RJ Jainendra, Vice President and General Manager, ITSM, ServiceNow
Heath Ramsey, Vice President, Platform Outbound Product Management, ServiceNow
Aaron Zuber, Global Area Vice President, ServiceNow

Take your organisation’s AI expertise to the next level with ServiceNow

ServiceNow is excited to announce the launch of Washington D.C., our latest software version. Join us and be among the first to see the new features and improvements in the ServiceNow Platform, App Engine, and Automation Engine.

You’ll get practical tips and guidance directly from our Senior Developer Advocates showing the new capabilities that will help you:
- Streamline operations using Generative AI and Now Assist
- Simplify complex workflows with Flow Designer Engine V2
- Create more robust apps faster on the ServiceNow platform
- Secure your spot now to explore the innovations Washington D.C. offers to help you get more out of ServiceNow. Reserve your seat today.

Speakers:
Earl Duque, Senior Developer Advocate, ServiceNow
Lauren McManamon, Senior Developer Advocate, ServiceNow
Pranav Bhagat, Senior Developer Advocate, ServiceNow

Welcome to the Future: The ServiceNow Washington D.C. Release

Fast moving tech trends can take some keeping up with, but they also present opportunities that you don’t want to miss out on. In this webinar, we’ll cover leading trends that can impact your app development, platform management, and app development lifecycle in 2024. We’ll discuss:

The emergence of generative AI: Generative AI has moved beyond edge applications and backend processes, becoming a mainstream technology. Understanding how these technologies can streamline workflows and support app development is crucial.

Low-code/no-code platforms: The ongoing technical skill gap is being addressed through low-code/no-code platforms. This trend is relevant for app delivery teams, as it impacts how applications are developed and who can participate in the development process.

Challenges ahead and the role of hyperautomation: Economic uncertainty, global competitiveness, and increased regulation are expected to affect organizations at a significant scale over the next decade. Hyperautomation is a vital tool for increasing efficiency, agility, and responsiveness in the face of these challenges.

Our webinar agenda includes:
- Leading trends including Gen AI, low-code, and hyperautomation
- Best practices from early adopters of Gen AI
- How Gen AI text-to-capabilities are expanding
- Capabilities that will help you thrive
Join our webinar and discover the leading 2024 trends that can boost productivity, drive innovation, and reduce costs for your application development.

Speaker:
Jithin Bhasker, Vice President and GM, ServiceNow
Anna Byers, Senior Manager UX Research, ServiceNow

The Future is Now: Tech Trends Driving App Dev—Gen AI, Low-Code and More

Hello and welcome to Real Time Resilience, a series of podcasts from ServiceNow that will explore key top of mind topics for CROs.
In this 3-part series we will focus on Operational Resilience, DORA and Monitoring Controls. Our experts will share their insights and learnings to help you navigate your IT risk management journey.
In the final podcast in this series, we will explore the topic of Monitoring Controls.
It’s time, let’s talk real time resilience…

Anticipate and adapt to change with automated controls

controls

Risk Management

uksox

internal controls

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Anticipate and adapt to change with automated controls

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