If Global Business Services want to transform they must embrace experience

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Presented by

Monika Nelson, Snr Director Global Services Technology, Mars & Fausto Grelli, VP Enterprise Service Management GBS, PepsiCo

About this talk

The opportunity to reimagine Global Business Services (GBS) as a transformation engine for the enterprise has never been greater. Leading GBS organizations are expanding their remit and capabilities to deliver new sources of value - elevating user experience, driving digital transformation and innovation at scale, enhancing performance, and developing branding and talent. This ServiceNow and EY joint webinar with Jeffrey Gore, Head of GBS at ServiceNow along with Maria Saggese, Global GBS Lead Partner and Dr. Scott Mason, COO at EY Consulting, will highlight how leading GBS organizations are expanding their scope and capabilities to deliver new sources of value to the business. The webinar will feature Monika Nelson from Mars and Fausto Grelli from PepsiCo to share insights from their successful transformations.
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