Customer service insights in the GenAI era

Logo
Presented by

Elizabeth Dixon, Kim Sanchez, Terence Chesire, Dwight Moore

About this talk

Join us as we unveil exclusive insights from our CX Trends survey. Discover the intricacies of connecting with the customer, empathize with challenges agents confront daily, and understand the pressures weighing on CX leaders. Immerse yourself in a thoughtful conversation among industry experts as they share individual experiences and discuss strategic recommendations, including how AI (Artificial Intelligence) and Generative AI are delivering real value in customer service. Join us now in exploring the dynamic intersection of technology and human touch that is defining the next era in customer experience. Speakers: Elizabeth Dixon, Entrepeneur and Author of The Power of Customer Experience Kim Sanchez, Director of Customer Care and Experience, 7-Eleven Terence Chesire, VP Product Management, customer workflows, ServiceNow Dwight Moore, Senior Director Product Marketing for customer workflows, ServiceNow
Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (132)
Subscribers (9740)
Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™