Name: Driving GBS outcomes at scale
Start: 2024-04-02T15:44:00Z
End: 2024-04-02T15:44:29.000Z
Location: BrightTALK
Rating: 3

Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™

Join us as we explore Accenture’s transformation of its IT organisation from traditional ticketing systems to AI-powered technology excellence.  

Our experts will share valuable insights and best practices for harnessing AI to optimise your own IT services and operations. 

You will learn: 

- How Accenture achieved a 38% reduction in Mean Time to Resolution/Closure and a 28% reduction in time spent on incidents 

- Accenture’s strategies for integrating AI into IT services and operations 

- How to cost-effectively migrate to ServiceNow and measure the value from your investment 

Don’t miss this opportunity to learn from industry leaders and enhance your IT operations.

Accenture’s journey from IT ticketing to AI-powered technology excellence

In today's competitive talent market, it's essential for organizations to innovate in how they identify, hire, develop, reward, and retain employees with the right skills to drive business success. Shifting to a skills-based organization can significantly boost employee performance and build high-achieving teams. 

Join an exclusive webinar, co-hosted by ServiceNow and EY, to learn about the importance of talent intelligence in today's business world and its role in workforce transformation.

Kelley Steven-Waiss is a Chief Transformation Officer at ServiceNow, but prior to that she was the Founder & CEO of Hitch Works Inc., an internal talent mobility platform acquired by ServiceNow in June 2022. Kelley will share her story of founding Hitch Works Inc. and explain the decision to merge with ServiceNow.

During this webinar, you’ll also learn:

How to design and build sustainable skills-based talent development

How AI and machine learning can enhance skills-based talent development

How these strategies can be effectively implemented, shown through a live user persona-based demonstration of ServiceNow’s capabilities

Driving Business Results with an Intelligent, Connected Talent Development Experience

With such dependence on digital services today, IT Operations teams must keep these services available and responsible, 24/7. But how can teams get ahead of the overwhelming amounts of events, logs and unforeseen events?

Join us to see the power of predictive AIOps and GenAI in predicting issues, preventing disruption and automating remedial actions in real-time. 

You will learn how to:

- Spot IT issues: predict and prevent faster than traditional tools allow, using AIOps and anomaly detection

- Slash response time: Get straight to the root cause of issues. View resolution insights in plain language

- Focus on what matters most: Reduce event noise created by monitoring tools.

- Empower IT teams: Boost productivity with a single system of insights and action

Don’t miss this opportunity to gain insights and act on them faster for elevated productivity on a single, cloud-native platform.

Predict and prevent outages with ServiceNow Predictive AIOps

Today’s AI has the potential to become an intelligent driver of business strategy. But with this potential comes questions about proper use, ethics, security, and responsibility, making governance an important topic in the new AI-enhanced business landscape. 
 
Join us to learn essential strategies in governing AI initiatives and managing the technology assets that enable AI.  

ServiceNow's Teresa Law and Adam Smith-Cairns will share insights to help you navigate technical complexities, mitigate risks, and optimize the effectiveness of your AI initiatives. 

What you will learn: 

Strategies for effective and responsible AI governance in your organization 

Proven techniques in risk management for your critical technology assets 

Latest insights for maximizing value and efficiency from AI initiatives

AI Governance: Managing Technology Assets and Mitigating Risks

Employees are relying on IT more than ever to get work done. At the same time, Service desks are dealing with a rise in incidents and help requests, leading to agent overload, increased support costs, and poor response times.

Enter Digital End-User Experience (DEX), our solution for enhancing the Digital Employee Experience and deflecting incidents at new speeds. In our live demo, follow ServiceNow’s Julia Mulcahy as she shows you how you can:

- Give service desk agents comprehensive last-mile visibility

- Resolve incidents faster and with less effort

- Proactively prevent end-user incidents 

- Use DEX data to drive further productivity across the Now Platform

Don’t miss the opportunity to see how you can improve the End-User digital experience while reducing service desk costs.

Empower employees and deflect incidents with Digital End-User Experience (DEX)

Many employees now have new expectations about where and how they work. One thing is consistent, hybrid work is here to stay. Now HR and Workplace teams are collaborating like never before to help organizations reimagine the employee experience regardless of where and how employees work.    

Join us for an impactful webinar as we explore: 

- New strategies for managing transitions, attracting top talent, and retaining employees  

- Reshaping digital and physical experiences by bringing the best of both together  

- How to measure impact and manage costs for real estate, services, and people  

Stay ahead by understanding the latest global trends in the way we work that impact both people and workplaces.

How HR is teaming up with Workplace to define the new employee experience

What does it take to make the world better for everyone? When nonprofits have to do more with less, doing better business means you can make a bigger impact in the work that really matters.  

 

And to do that, you need the latest and greatest technology.  

 

That’s why ServiceNow.org supports nonprofits and foundations with tailored solutions, guidance, and a community-led approach.

ServiceNow.Org Introduction

ServiceNow.Org Manifesto

When every nonprofit organisation needs to do more with less, using the latest and greatest technology means you can make a bigger impact with your resources. Join us to discover how with the ServiceNow platform

Discover the tech you need to make the world a better place.

Your procurement team plays a key role in your organization’s success. But to maximize performance, they need the right tools and processes.  

In our demo, discover how improved source-to-pay processes and automated solutions enhance end-to-end procurement operations and streamline supplier relationships.  

You’ll see how these advancements can provide:  

- A better user experience across the enterprise 

- Improvements in internal requisitions and workflows 

- A streamlined buying experience by driving smarter spending 

Ready to see what Sourcing and Procurement Operations can do for you? View it in action now.

Simplify and Automate Accounts Payable

Automate finance and supply chain
Align teams, data, and processes on a single platform. Get more out of existing systems with less effort.

Introduction to Finance & Supply Chain Solution

Watch now for an exclusive webinar where we uncover the potential of AIOps with Generative AI, bringing you the latest strategies and insights for successful implementation. Learn from ServiceNow leaders as they share their expertise on: 

- Initiating and managing AIOps projects effectively and efficiently 

- Best practices for event correlation and anomaly detection 

- Leveraging Generative AI for faster and proactive problem resolution 

See how to elevate your IT operations and deliver a better user experience with the power of AIOps.

AIOps unlocked: Strategies for success, powered by GenAI

With increased efforts to bring employee and business strategies together, the role of HR leaders is evolving to give employees the technology and knowledge to power end-to-end business transformation.

This prompts several questions, including:

How are HR leaders and HR innovators doing this?
What are those in more digitally advanced organizations doing differently?
What are their biggest goals and challenges in reshaping the employee experience?
To find the answers, ServiceNow launched a global survey of 1,225 HR leaders across businesses in different stages of digital transformation. And this webinar explores the results.

Join us as we discuss how HR innovators are taking advantage of their evolving role to ensure a successful business transformation—whether it’s becoming strategic partners to CEOs and staff, or developing future-ready ways of working.

CHROs Accelerating AI-Powered Business Transformation: Unlocking Talent Growth & Innovation

ServiceNow’s Field Service Management will help you connect your process, schedule efficiently and keep you teams aligned with ServiceNow’s Field Management.  With everything visible through the NOW platform, you can manage the whole experience for customer, field workers and your back office in one place.

ServiceNow Field Service Management

Procurement, supply chain, and finance teams across many organizations struggle with processes that span disparate ERP systems, point solutions, spreadsheets, and emails. This often forces procurement teams to deal with multiple sources of truth, limited visibility, and siloed team efforts.

But with a single experience across sourcing, procurement, and finance systems, companies can transform their source-to-pay process. The result? An agile and efficient process that takes cost out of your operations while also increasing employee satisfaction and productivity.

In this webinar we’ll cover;
Trends in the source-to-pay process leading into 2024
How client companies benefit from ServiceNow source-to-pay solutions
Demo
Join our webinar and discover how you can boost efficiency with streamlined workflows—and reap savings—throughout your source-to-pay process.

Speakers:
Mark Labedz, head of finance and supply chain workflows product marketing, ServiceNow
Dean Ocampo, director of product marketing, ServiceNow

Remove friction from your source-to-pay process

More organisations are investing in large-scale transformation journeys as they commit to end-to-end digitisation in this competitive landscape.

However, with the journey sometimes taking at least twice as long and costing twice as much as anticipated according to Gartner, leaders must connect strategy with delivery for ROI at maximum speed.

Hear from experts at ING and ServiceNow who have first-hand experience in setting up successful transformation offices with Strategic Portfolio Management (SPM). During this session, you’ll:

Understand ING’s approach to change and transformation
Discover how to apply these strategies in your context
Hear directly from leaders who manage transformation at scale
Don’t miss this opportunity to enhance your strategic change initiatives. Register Now.

Speakers:
Jon Lim, Product Marketing Manager, ServiceNow 
Sankhadeep Dhar, Advisory Solution Consultant, ServiceNow 
Peter Dijkstra, Change and Transformation Office, ING

Transformation Strategies with ING & ServiceNow

Most business leaders recognize that best-in-class HR service delivery is a strategically vital priority. But how can you quantify the actual bottom-line impact of the ServiceNow HR Service Delivery solution—beyond anecdotal evidence and isolated use cases?  

Recently, ServiceNow commissioned a Forrester Total Economic Impact™ report on ServiceNow® HR Service Delivery to answer that exact question. And in this webinar, we’ll review Forrester’s analysis of the aggregate experience of six representative users of HR Service Delivery—representing 35,000 FTEs and revenue of $10 billion per year. 

Watch the webinar to see how Forrester found that HR Service Delivery helped this hypothetical organization achieve: 

- Over 17,000 hours saved on processing employee HR requests   

- Regained up to 30% in HR labor efficiencies by streamlining HR workflows  

- Over 77,000 hours saved by employees submitting HR requests   

- Improved employee retention and smoother collaboration between HR and IT  

You’ll also gain proven methodologies, actionable strategies, and real-world ServiceNow customer examples showing how you can: 

- Eliminate manual and repetitive tasks that distract the HR team from their core mission   

- Streamline the management of employee cases for a better overall employee experience   

- Improve visibility into HR service utilization and trends  


Speakers:  

Nin Sandhu, senior director, product and solutions marketing, ServiceNow 
Jason Mancini, director, value excellence, ServiceNow

The ServiceNow blueprint to employee productivity with Forrester TEI Insights

You’re feeling immense pressure from the business to improve customer experiences with the latest technology. Join two industry experts, Segra's Chief Information Officer, Rose Chambers, and ServiceNow’s Chief Innovation Officer, Dave Wright at an insightful webinar, Ignite Your Customer Experience Transformation.

In this session, Rose and Dave will share their perspectives and strategies on how to gain an advantage through customer-focused innovative technologies and processes. During this conversation, they will highlight how to:

- Leverage digital workflows to deliver seamless customer interactions
- Implement emerging technologies like AI and machine learning
- Foster a customer-centric culture

After this discussion, Rose and Dave will reflect on ideas for harnessing AI to drive human-centric engagements. Hear how your peers are standing out in today’s competitive landscape.

Speakers:
Rose Chambers, Chief Information Officer, Segra
Dave Wright, Chief Innovation Officer, ServiceNow

Improve customer experience with the latest technology

Focusing on skills to power workforce transformation

Empowering Your Workforce with Generative AI

Navigate the Complex Landscape of Employee Experience and Lead with Intelligence

Like many other organizations following the principles of global business services (GBS), ServiceNow is committed to driving efficiency and impact at scale within our own enterprise, while providing all employees with great experiences.

Join us for this webinar to see how we’re achieving GBS success by using our very own Now Platform® and how you can too.

Explore the story of how we’ve used ServiceNow solutions to deliver results including:
- $175m average suppler discounting savings
- 60% PO cycle time improvement
- 80% HR self-service rate

Speakers:
Tom Parisi, Chief Transformation Officer, ServiceNow
Nate Aschenbach,VP, Digital Technology Applications, ServiceNow
Kelly Kent, SVP, People Operations, ServiceNow

Driving GBS outcomes at scale

Employee Experience

Human Resources

Global business services

Employee Engagement

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

Customer Experience

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Get powerful human resource management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which HR practices and strategies have been shown to be effective in retaining and growing talent.

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Driving GBS outcomes at scale

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