Name: AI Governance: Managing Technology Assets and Mitigating Risks
Start: 2024-09-25T08:25:00Z
End: 2024-09-25T08:25:56.000Z
Location: BrightTALK
Rating: 4.5

Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™

Join us for an insightful webinar on how ServiceNow's Customer Service Management (CSM) can revolutionise your charity's operations and amplify its mission. In this session, we will dive into 

- How non-profits can harness CSM to streamline workflows, enhance collaboration, and create a seamless experience for donors, beneficiaries, and volunteers. 

- The value our AI powered platform can bring your teams to work more efficiently, reduce administrative overhead, and engage stakeholders in meaningful ways. 

- Discover how modern technology empowers organisations to deliver better support, improve volunteer experiences, and set the stage for long-term success.  

Don’t miss out on how your charity’s service delivery and drive impactful results!

Maximizing Mission Impact: How Customer Service Management Drives Success for Charities

Are you looking for ways to optimise your resources and save funding? Join us for an exclusive webinar, "Explore Saving Funding with CMDB and Asset Management," and learn how ServiceNow® can help you maximise your budget with smart IT solutions. 

In this webinar, you'll discover how ServiceNow®'s Configuration Management Database (CMDB) and IT Asset Management solutions can help your non-profit organisation: 

- Efficiently track and manage assets 

- Optimise resource allocation 

- Reduce operational costs 

- Enhance overall service delivery and support 

Our experts will share insights and best practices tailored specifically for non-profit organisations. This is a fantastic opportunity to learn how to leverage CMDB and asset management to achieve significant savings and improve your operational efficiency.

Save Funding with CMDB and Asset Management

Are you ready to streamline and consolidate your service operations? Join us for an exclusive webinar, "Navigate Service Operations Consolidation," and discover how ServiceNow® can transform your IT operations with AI-powered solutions. 

In this webinar, you'll learn how ServiceNow® can help your non-profit organisation:
 
- Consolidate service operations for improved efficiency 

- Leverage AI to enhance service operations and observability 

- Simplify complex workflows and reduce operational costs 

- Enhance overall service delivery and support 

Our experts will share insights and best practices tailored specifically for non-profit organisations. This is a great opportunity to learn how to navigate the complexities of service operations and achieve a more streamlined and effective process. 

Don't miss out on this opportunity to strengthen your team and amplify your impact.

Navigate Service Operations Consolidation

Digital technologies have revolutionized Financial Services which means there is more reliance on technology than ever before. The DORA Act comes into effect from 17 January 2025, and many organisations are still looking for guidance on how to meet the deadline.

Join experts from ServiceNow and EY for this live webinar to learn more about:

- How Financial Services organisations are progressing with meeting the challenges of Operational Resilience and DORA
- The approaches being taken to meet the January deadline
-How thinking is evolving for 2025 and beyond

Using ServiceNow to drive value and sustainability from your Operational Resilience and DORA programmes

Join us for an exclusive webinar, Preparing the foundations for a successful IRM project, where experts from ServiceNow, Virgin Money and Pulsar will share how to set your IRM implementation up for success. Learn from real customer experiences, discover flexible self-implementation options, and get tips on maximizing the ROI of your IRM solution. 

Key takeaways will include: 

- Overcoming common IRM project challenges 

- Flexible implementation strategies 

- How to maximize operational efficiency and ROI 

This is a must-attend event for anyone looking to drive more value from their IRM implementation.

Prepare the foundation for a successful IRM project

Learn how AI optimizes security operations and response. Our expert speakers will show you how AI can transform your security processes, providing you with the tools needed to stay ahead of threats. Gain practical insights into optimizing your security strategy with the latest AI advancements, including: 

- Optimizing security workflows 

- Enhancing threat detection 

- Automating incident response 

Join us for this must-attend event to optimize your security operations.

Learn how AI optimizes security operations and response

Attend this webinar to learn how ServiceNow will be helping its clients meet the regulatory requirements of the upcoming Digital Operational Resilience Act (DORA) along with enabling them to be truly resilient organisations.

In this webinar we'll explore: 

- How ServiceNow is helping clients tackle the Digital Operational Resilience Act

- The latest updates in the product before the release for Information Register and Incident reporting workflow

- Understand ServiceNow's phased approach to product release in the future.

ServiceNow - DORA Accelerator

Generative AI is not just about technology—it's about transforming HR practices. Register for this session, Building Responsible GenAI Strategies for HR, and gain in-depth insights into the ways you can harness the power of GenAI in human resources while ensuring ethical compliance.  

You’ll hear from our experts, Allan Sabol and Kim Thomson, about best practices in using GenAI in HR, such as: 
 
- Maintaining strict ethical and privacy standards 

- Crafting a roadmap with security in mind 

- Fostering inclusiveness and diversity

Building responsible GenAI strategies for HR

Gartner predicts that by 2026, developers outside formal IT departments will account for at least 80% of the user base for low-code development tools, up from 60% in 2021. That’s great news for organizations that are looking for new ways to get around the shortage of skilled developers, accelerate productivity, and reduce development costs.  

Join us for a webinar that will dive into how ServiceNow is simplifying development for non-developers and enabling business experts to create popular apps with no coding experience.  

- In this session we’ll cover: 

- How ServiceNow is simplifying development for non-developers 

- How to disperse app development to line-of-business process experts to improve your overall business automation 

- ServiceNow® Creator Studio: What is it? Who is it for? How does it enhance app delivery teams? And how does it expand development without risk? 

- Creator Studio use case examples 

ServiceNow allows you to do better with less—with a guided app development experience that empowers any employee to create request-based applications without the barriers of traditional low-code development.

Ignite innovation with no-code app development

Even with endless funding, the strongest AI strategies fall short without robust data governance that enables innovation and risk mitigation. That’s why companies that want to lead will need to think differently about their data and its value, according to our AI maturity Index.  

Join IDC and ServiceNow as we discuss best practices and real-world strategies for establishing robust data governance frameworks that enhance data quality, compliance, and security.  

We’ll also explore why leading organisations are adopting a single data model to harness the power of AI for business transformation.  

Who should attend: 

- Data governance and compliance professionals 

- IT and data management teams 

- AI and machine learning practitioners 

- Business leaders involved in AI initiatives 

Who should attend:  

- Data governance and compliance professionals  

- IT and data management teams  

- AI and machine learning practitioners  

- Business leaders involved in AI initiatives

IDC & ServiceNow: Navigating Data Governance for AI-Driven Organisations

Once employees are all in on AI, every interaction is a productivity and time-savings game changer for your organisation. But how do you cultivate a culture that truly embraces the technology?  
  

By showing how AI and GenAI can swap the tasks that people don’t like doing for work with real purpose and potential.  


During this session, we dig into the strategy for transforming life at work with AI agents and reskilling teams for AI-powered transformation.

IDC & ServiceNow: Revolutionising Work with the AI Agent Experience

Process efficiencies and great experiences are the new competitive battleground.

Breaking down barriers between siloes across teams, data and knowledge will make this a reality. Yet, only 29% of organisations are integrating workflows between functions and streamlining with AI.

Together with IDC, we provide fresh perspectives on how industry disruptors and innovators are reimagining service delivery that transcends HR, IT and CX to transform productivity and cost savings.

IDC & ServiceNow: Empowering Automation: Where can Business Processes Go?

As organisations expand on their digital transformation initiatives, so does complexity. This makes diagnosing service issues, driving innovation, and improving experiences increasingly difficult. 

Join ServiceNow and RapDev to see how engineers can truly drive innovation through constant change with AI-powered service operations, Generative AI, observability and other technologies. 

Along with your industry peers, we’ll explore how you can: 

- Fix incidents before they impact users with AIOps and root-cause analysis tools
- Accelerate employee and customer processes with AI-powered virtual agents
- Reduce workload and costs for IT operations teams 
- Achieve self-driving, self-healing IT service operations

During this session, you’ll learn more about DevOps Change Velocity,  RapDev  CSDM-as-Code, OpenTelemetry (including SGC), ServiceNow Cloud Observability, Event Management, HLA, Service Reliability Management, Automated Remediation with Flow Designer and IntegrationHub, and  RapDev  ChatOps.

Unlock next-gen enterprise software with AI and Observability

Join us as Bell Canada and FX Innovation share their groundbreaking strategies for field service transformation. This exclusive ServiceNow webinar will dive deep into the ways AI and connected workflows are optimizing operations and improving customer support. 

  

You’ll leave with insights into: 

How industry leaders are using connected field service to deliver faster, more personalized customer and technician experiences 

Bell Canada’s approach to transforming its operations through a unified data model and fully integrated workflows 

FX Innovation’s pivotal role in implementing and supporting Bell Candas’s AI-driven field service transformation 

  

Engage with the experts and gain strategies you can use in your own operations.

Reimagining field service in the era of intelligence with Bell Canada

Are you ready to transform your customer service operations? Watch this webinar to discover how integrating Customer Service Management (CSM) and Contact Center as a Service (CCaaS) technologies can reshape your operations by empowering front-office agents and optimizing back-office processes. 

In this session, we’ll explore: 

Frictionless self-service experiences: Learn how to implement seamless self-service options that enhance customer satisfaction and reduce operational strain. 

Empowering agents with intelligence tools: Equip your agents with real-time intelligence and access to comprehensive customer data and support resources, enabling them to deliver faster resolutions and consistent service across all channels. 

Streamlining back-office operations: Discover how integrating CSM and CCaaS can synchronize front-and back-office operations, ensuring seamless efficiency from the contact center to on-site teams. 

Managing complex customer service journeys: Understand how robust workflows and intelligence tools maintain visibility and connectivity across various touchpoints, delivering a smooth and responsive customer experience. 

If you’re looking to boost efficiency, deliver faster resolutions, and create a more connected and responsive customer service organization, this webinar is for you.

Customer Service Management (CSM) for Contact Centers

HR leaders play a pivotal role in harnessing the power of artificial intelligence to optimize talent and drive productivity. Watch this executive session, HR leadership in the GenAI era: optimizing for employee productivity, to learn how you can guide your organization with AI that is purpose built to drive productivity in every corner of your business. 

In this session, you’ll learn:  
 
- How GenAI can free up employee time while lowering costs 

- Strategies for making better, more intelligent talent decisions 

- Ways to improve employee self-service as well as increase productivity and business growth with GenAI 


ServiceNow puts AI to work for people, with the AI platform for business transformation.  

 
Don't miss this opportunity to gain valuable insights and learn how you can utilize AI to supercharge your business.

HR Leadership in the GenAI Era: Optimizing for Employee Productivity

Join us to discover how Now Assist for Strategic Portfolio Management (SPM) can help you break down barriers between stakeholders and teams to accelerate ROI on your GenAI projects and: 

- Increase agility by responding to customer needs faster with improved intake process 

- Transform experiences by streamlining the demand intake process 

- Accelerate productivity by summarising voice of customer to facilitate product enhancements for product owners 

You’ll also get to see live demos of how SPM uses the power of GenAI with Feedback Summarization and Conversational Experience for Demand Managers.

How to Plan your Generative AI Initiatives with SPM

Generative AI can streamline your customer service, leading to higher agent productivity, cost savings, and improved customer experiences.

Take advantage of this breakthrough technology by joining us for an exclusive webinar, Put generative AI to work for customer service. You’ll discover how to make your service faster and simpler—for your customers and employees.

You’ll learn:

- Ways to integrate generative AI within your current ecosystem
- Techniques to harness the power of generative AI and increase organizational support
- How generative AI can improve operational efficiency and elevate customer satisfaction

Help your employees feel more confident about generative AI and use it to transform your customer service and drive business growth. Watch now.

Put Generative AI to work for Customer Service

Join us as we explore Accenture’s transformation of its IT organisation from traditional ticketing systems to AI-powered technology excellence.  

Our experts will share valuable insights and best practices for harnessing AI to optimise your own IT services and operations. 

You will learn: 

- How Accenture achieved a 38% reduction in Mean Time to Resolution/Closure and a 28% reduction in time spent on incidents 

- Accenture’s strategies for integrating AI into IT services and operations 

- How to cost-effectively migrate to ServiceNow and measure the value from your investment 

Don’t miss this opportunity to learn from industry leaders and enhance your IT operations.

Accenture’s journey from IT ticketing to AI-powered technology excellence

With such dependence on digital services today, IT Operations teams must keep these services available and responsible, 24/7. But how can teams get ahead of the overwhelming amounts of events, logs and unforeseen events?

Join us to see the power of predictive AIOps and GenAI in predicting issues, preventing disruption and automating remedial actions in real-time. 

You will learn how to:

- Spot IT issues: predict and prevent faster than traditional tools allow, using AIOps and anomaly detection

- Slash response time: Get straight to the root cause of issues. View resolution insights in plain language

- Focus on what matters most: Reduce event noise created by monitoring tools.

- Empower IT teams: Boost productivity with a single system of insights and action

Don’t miss this opportunity to gain insights and act on them faster for elevated productivity on a single, cloud-native platform.

Predict and prevent outages with ServiceNow Predictive AIOps

Employees are relying on IT more than ever to get work done. At the same time, Service desks are dealing with a rise in incidents and help requests, leading to agent overload, increased support costs, and poor response times.

Enter Digital End-User Experience (DEX), our solution for enhancing the Digital Employee Experience and deflecting incidents at new speeds. In our live demo, follow ServiceNow’s Julia Mulcahy as she shows you how you can:

- Give service desk agents comprehensive last-mile visibility

- Resolve incidents faster and with less effort

- Proactively prevent end-user incidents 

- Use DEX data to drive further productivity across the Now Platform

Don’t miss the opportunity to see how you can improve the End-User digital experience while reducing service desk costs.

Empower employees and deflect incidents with Digital End-User Experience (DEX)

Watch now for an exclusive webinar where we uncover the potential of AIOps with Generative AI, bringing you the latest strategies and insights for successful implementation. Learn from ServiceNow leaders as they share their expertise on: 

- Initiating and managing AIOps projects effectively and efficiently 

- Best practices for event correlation and anomaly detection 

- Leveraging Generative AI for faster and proactive problem resolution 

See how to elevate your IT operations and deliver a better user experience with the power of AIOps.

AIOps unlocked: Strategies for success, powered by GenAI

More organisations are investing in large-scale transformation journeys as they commit to end-to-end digitisation in this competitive landscape.

However, with the journey sometimes taking at least twice as long and costing twice as much as anticipated according to Gartner, leaders must connect strategy with delivery for ROI at maximum speed.

Hear from experts at ING and ServiceNow who have first-hand experience in setting up successful transformation offices with Strategic Portfolio Management (SPM). During this session, you’ll:

Understand ING’s approach to change and transformation
Discover how to apply these strategies in your context
Hear directly from leaders who manage transformation at scale
Don’t miss this opportunity to enhance your strategic change initiatives. Register Now.

Speakers:
Jon Lim, Product Marketing Manager, ServiceNow 
Sankhadeep Dhar, Advisory Solution Consultant, ServiceNow 
Peter Dijkstra, Change and Transformation Office, ING

Transformation Strategies with ING & ServiceNow

Modernizing your IT services and operations can be challenging, which is why ServiceNow and our partners are always refining our methods and introducing new ways to make implementation smoother and more efficient. 

Join this webinar, ServiceNow simplified: New methods for faster implementation, to learn about the tools and guidelines to optimize your ServiceNow journey, including the following topics: 

- Guided setup and deployment strategies for Service Operations (ITSM + ITOM) 

- Extracting the full value of the platform by using Admin Center 

- Rapid discovery of your infrastructure with AI-powered service mapping 

- Best practices from experts with decades of implementation experience 

Don’t miss this opportunity to enhance your digital transformation efforts. Watch the webinar today and take the first step towards a more efficient and effective ServiceNow deployment.  

Speakers: 

Michael Hansen, senior product marketing manager, ServiceNow 
Mark Carvin, ServiceNow certified master architect, DXC Technology 
Svetlana Zenkin, ITSM Product Marketing at ServiceNow

ServiceNow simplified: New methods for faster implementation

Are your employees searching for answers to the simplest questions? Customers getting frustrated with your support? Agents spending too long playing catch-up on requests?

Now’s the time to level up your service experience and agent productivity with AI-powered Virtual Agent, Predictive Intelligence. Performance Analytics and GenAI capabilities. 

Join ServiceNow’s Julia Mulcahy as she shows you real examples of how to:

- Generate actionable answers and resolutions automatically
- Enable case activities to be summarised with precision to improve agent productivity
- Enhance self-service with increased support channels
- And many more capabilities!

Transform Self-Service Experiences and Agent Productivity with Now Assist

GenAI is a hot topic! But at ServiceNow, we're not just talking about it—we're implementing it using our own platform and products.

In this webinar, Rajeev Sethi, ServiceNow's GVP of Emerging Technologies, will share how we've integrated GenAI into our day-to-day workflows to offer a more consumer-like experience that drives productivity at work.

You'll learn:

How we use Now Assist for GenAI to productivity across the enterprise

Why self-service rates are improving for ServiceNow customers, employees, agents, and developers

What's next in our journey from 20+ GenAI use cases in 6 months and beyond

Don’t miss this opportunity to see the art of the possible with our latest GenAI solution; Now Assist, and how you can deliver stellar experiences at scale in 2024.

Now on Now: How we're using GenAI to drive more productive workdays

Organizations that migrate to the cloud can empower themselves with the right AI and observability tools, which not only help them to quickly recover from incidents but also provide them with a unified view of data. By bringing together AIOps and observability, teams can work more efficiently and collaboratively while ensuring that everyone has access to the right information at the right time. 

Join us for our upcoming webinar, reclaim your time by unifying AIOps and observability, to learn how a large financial institution used ServiceNow for cloud migration, and were able to: 

· Recoup the cost of an AIOps + observability solution 

· Reduce mean time to recovery, with faster root cause analysis 

· Use AIOps to reduce the time spent chasing down issues 

According to Nancy Gohring, Research Director at IDC, the median annual spend by large enterprises for AI and observability tools is $1.4 million.1 Overcome high prices and other obstacles—sign up for this webinar now. 

Speakers: 

Andrew Gardner, senior product marketing manager, ServiceNow 

Theo Simmons, go-to-market Tx workflow leader, ServiceNow

Reclaim your time by unifying AIOps and observability

In the next Industrial Revolution, Generative AI has the potential to create a multiplier effect for organisations; productivity, efficiency and cost savings, just to name a few outcomes. 

Leaders are now being charged with redefining human-machine partnerships across a plethora of areas across the business. But the question now is “Why! And “How” to embrace this technology at a pace that’s right for your organisation, and in a way that can profitably scale.

Join Aurora Gaimon, ServiceNow’s GenAI Solution Consultant, as she covers the crucial control points to consider to be on the winning side of generative AI. This session will help you answer four pivotal questions before heading into your next crucial budgeting meeting. 

Why do I want to invest in Generative AI and what business value will it create?

What types of Generative AI should I be investing in and how do I future-proof this decision?

Do I need to build this capability or should I buy out of the box?

What is the expected ROI and how will it evolve over time?

To avoid missteps and secure returns on AI investments, watch our webinar to learn how to bring clarity to your strategy and understanding of which use cases to prioritise first, and most importantly, when to say “no” and wait.

The Executive Guide to Investing in Generative AI in 2024

While European companies are projected to spend over $241 bn on software in 2024, alarming amounts of investments are still going to waste – and the question is, why?

Without a holistic view to plan and act strategically, companies cannot escape siloed, disconnected tools, higher risks and manual, error-prone work.

Attend our virtual workshop where ServiceNow’s James, Sankhadeep and Tim will show you how, with the combined power of SAM and APM, you can take full control of your estate, optimise usage and action compliance fixes, while planning tech refreshes and rationalising apps.

After the session, you’ll walk away with a solid understanding of how you can answer these questions and build a plan for seven-figure savings or more:
- What software do you own and what’s the cost?
- Are you buying what you need? Where should you invest?
- Do you have all the rights you need for everything you are using and where you are using it?
- Are you using what you have? Or do you have unused software sitting on the shelf?

Don’t miss this opportunity to learn how to supercharge returns with what you already have, or what you could achieve after integrating SAM and APM on the Now Platform.

Optimise applications and assets to reduce costs and technology risks in 2024

In an era where digital innovation is paramount and cost efficiencies are crucial, this session is your gateway to understanding how, from strategy to execution, Generative AI can: 

Drive intelligent IT operations with the automation of IT tasks and reduction of manual workloads 
Enhance decision making with predictive analytics that enables preventative measures
Unlock efficient resource allocation with the analysis of usage patterns and predictions of future demands 
You’ll also see real-life outcomes of our GenAI capabilities, along with our roadmap to take GenAI even further in the future for technology organisations. 

Don't miss this opportunity to have your questions answered and gain a forward-looking perspective on how GenAI will redefine the future for technology teams.

AI Decoded: Boost Productivity, Transform Experiences, Accelerate Agility

Discover how you can shape service experiences for employees anywhere, with always-on IT services. By automating support for common requests your organisation can deliver high-quality services at scale and continually optimise processes, boost agent efficiency and accelerate issue resolution.

Automate and Optimise Technology Service Operations with ITSM Pro

For years, ServiceNow has been investing in AI and GenAI for Service Operations (ITSM and ITOM). These investments are automating incident routing, identifying anomalies, providing assist recommendations, and predicting and preventing service disruptions.

During our upcoming webinar, discover ServiceNow can help your organisation reimagine IT service and operations through AI-enabled workflow automation. You’ll learn:
- The value of AI and Gen AI to the enterprise
- Key AI and Gen AI use cases from ServiceNow
- How to move ahead on your AI and Gen AI journey
Find out how to use AI and Gen AI to rapidly boost your company’s productivity.

Speakers:
RJ Jainendra, Vice President and General Manager, ITSM, ServiceNow
Heath Ramsey, Vice President, Platform Outbound Product Management, ServiceNow
Aaron Zuber, Global Area Vice President, ServiceNow

Take your organisation’s AI expertise to the next level with ServiceNow

Generative AI is here, in all its exciting use cases. But many organisations still face the same challenge: how to integrate GenAI quickly, safely, and seamlessly into workflows without comprising security, privacy, or compliance.

Join ServiceNow’s Julia Mulcahy to see how we’re building GenAI into all aspects of Now Platform, and how our adoption is already enabling people to unlock benefits company-wide.

Julia will also dig deeper into exactly what’s needed to build the right foundation for GenAI to be properly managed and optimised over time.

By the end of the session, you’ll have a much better understanding of how our latest GenAI solutions boost productivity and reduce costs in relation to
- The employee experience: AI search: genius Results, email content creation
- The agent experience: Knowledge from incident
- The developer experience: Test case generation, code explain

Bring your questions and join us to learn how this transformative technology can reshape your digital service landscape.

Customer Zero: How our People and GenAI are Transforming Digital Services

Create a world-class technology organisation

Today’s AI has the potential to become an intelligent driver of business strategy. But with this potential comes questions about proper use, ethics, security, and responsibility, making governance an important topic in the new AI-enhanced business landscape. 
 
Join us to learn essential strategies in governing AI initiatives and managing the technology assets that enable AI.  

ServiceNow's Teresa Law and Adam Smith-Cairns will share insights to help you navigate technical complexities, mitigate risks, and optimize the effectiveness of your AI initiatives. 

What you will learn: 

Strategies for effective and responsible AI governance in your organization 

Proven techniques in risk management for your critical technology assets 

Latest insights for maximizing value and efficiency from AI initiatives

AI Governance: Managing Technology Assets and Mitigating Risks

IT Asset Management

Risk Mitigation

Artificial Intelligence

Management

Mitigation

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IT Service Management

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

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Information Technology

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

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Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

AI Governance: Managing Technology Assets and Mitigating Risks

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About this talk

ServiceNow EMEA