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Think CX Series: Using Data to Create Great Customer Experiences

57% of customers say they’ve stopped buying from a company due to a bad customer experience. Failing to leverage the right data is partially to blame. What’s the best way to use data to create stellar customer experiences?

Watch this discussion to learn:

* How to break down data silos and increase collaboration, especially as more teams work remotely
* What data sources to combine to gain new insights
* How to improve the visibility of disparate data and make data more actionable
Recorded Jun 24 2020 59 mins
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Presented by
Veronika Sonsev, CommerceNext; Ben Labay, CXL Agency; Kash Bennett, Evolv Technologies
Presentation preview: Think CX Series: Using Data to Create Great Customer Experiences

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Serve the best digital experience to your audience every time.
Digital Growth Optimization is a channel dedicated to helping digital leaders and practitioners improve the performance of the digital experience and get customers to hit the buy button. Digital experiences are formed from hundreds of design choices in millions of combinations. Serving the experiences that drive growth is like finding a needle in a haystack. Evolv finds the needle using an AI-based solution that serves the best experience to each audience, every time. Digital leaders rely on us to define their digital experience strategy, identify UX improvement ideas, and leverage our proprietary AI technology to confidently achieve their growth goals.

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  • Title: Think CX Series: Using Data to Create Great Customer Experiences
  • Live at: Jun 24 2020 5:00 pm
  • Presented by: Veronika Sonsev, CommerceNext; Ben Labay, CXL Agency; Kash Bennett, Evolv Technologies
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