Presented by
Ning Gao, Andrew Wait, Michael Scharff, Tyler Foster
Think CX Series: Vision 2021 | Key Trends in Customer Experience Optimization
About this talk
2021 offers a fresh outlook and new opportunities for many companies. More than ever, digital channels have become the growth engine anchored by accelerated digital transformation projects and a focus on delivering a superior customer experience (CX).
Join our panelists as we discuss some of the most important trends shaping the CX agenda. This will include a focus on what every company needs to prioritize in order to stay relevant and outpace their competitors.
In this 35-minute webinar, you will learn:
- The importance of a contactless CX
- How to optimize for an omni-channel experience
- The rise of real-time optimization and personalization
- How AI can deliver consistently better experiences
Digital Growth Optimization - Evolv AI
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Serve the best digital experience to your audience every time.
Digital Growth Optimization is a channel dedicated to helping digital leaders and practitioners improve the performance of the digital experience and get customers to hit the buy button. Digital experiences are formed from hundreds of design choices in millions of combinations. Serving the experiences that drive growth is like finding a needle in a haystack. Evolv finds the needle using an AI-based solution that serves the best experience to each audience, every time. Digital leaders rely on us to define their digital experience strategy, identify UX improvement ideas, and leverage our proprietary AI technology to confidently achieve their growth goals.