Think CX: Why were companies like Best Buy and Verizon so successful in 2020?

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Presented by

Sam Nazari, Evolv; Brian Poe, Evolv

About this talk

2020 was a trying year but some companies experienced record growth by focusing on their digital customer experience. They prioritized their innovation on delighting customers and creating frictionless experiences. Two of Evolv’s experts will provide thoughts on what has made these companies so successful. In this 30-minute webinar, you’ll learn: * The difference between testing and optimizing * How to plan an effective customer experience strategy * A deep dive into several companies who are doing it well and why

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Digital Growth Optimization is a channel dedicated to helping digital leaders and practitioners improve the performance of the digital experience and get customers to hit the buy button. Digital experiences are formed from hundreds of design choices in millions of combinations. Serving the experiences that drive growth is like finding a needle in a haystack. Evolv finds the needle using an AI-based solution that serves the best experience to each audience, every time. Digital leaders rely on us to define their digital experience strategy, identify UX improvement ideas, and leverage our proprietary AI technology to confidently achieve their growth goals.