CCaaS from Home: Experience from Home

Presented by

Ed Winfield, Curtis Mills, Craig Miller, Andrew Casson

About this talk

Delivering a seamless customer experience gives your organization a competitive advantage now and into the future. In this webinar, we explore how customer and agent experience affects customer engagement in 2020. Our industry experts share how best-in-class Contact Center-as-a-Service (CCaaS) services support agents who work from home (WFM). Finally, they also provide insight into how to prevent service degradation to give your customer’s the superior experience they’ve come to expect from your organization. Join us now to hear how Content Guru’s storm® is the only CCaaS that can guarantee high performance and meet 99.999% uptime SLAs every time. Read on:

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New and on-demand content from the customer experience gurus and experts at Content Guru, the global leader in Contact Center as a Service (CCaaS) for enterprises of all sizes. If it’s about customer experience programs, customer engagement issues, and cloud contact center technologies and solutions, this channel is where CX and IT teams will find it!