From UCaaS to CCaaS: Transitioning to Higher Value

Presented by

Martin Taylor, Ed Winfield, Robinder Koura

About this talk

As the centerpiece of customer experience, call centers are quickly morphing into cloud contact centers. As the shift continues from Unified Communications-as-a-Service (UCaaS) technologies to Contact Center-as-a- Service (CCaaS), it’s providing new revenue possibilities for integrators and partners. In this webinar, we explore: 1. Evolution of CX and the market opportunity for integrators, resellers, consultants, and channel partners 2. What is Content Guru and its flagship cloud contact center called storm® 3. How partnering with Content Guru builds your success by offering your CX and IT customers a CCaaS solution with limitless scale to meet the most demanding uptime requirements, ability to integrate with any and all existing on-prem assets, proprietary systems and databases and CX SaaS apps, and with an in-built customer data platform. Join us now to learn how only storm® can guarantee that your customers get high performance and meet 99.999% uptime SLAs every time. Find out more about partnering with Content Guru:

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New and on-demand content from the customer experience gurus and experts at Content Guru, the global leader in Contact Center as a Service (CCaaS) for enterprises of all sizes. If it’s about customer experience programs, customer engagement issues, and cloud contact center technologies and solutions, this channel is where CX and IT teams will find it!