Six Steps to Planning your New Cloud Contact Center

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Presented by

Andrew Casson, GM of North America and Adrienne Sweetser, Business Development Manager – Americas

About this talk

Updating your call center and customer experience technology is a complex undertaking. After all, successful modernization is more than another cloud app or call center hardware refresh.  It’s about a transformation that becomes an enduring competitive advantage. Join us for this discussion where engineer Andrew Casson and his teammate Adrienne Sweetser dig into the key steps. In time well-spent, you’ll discover what CX and IT teams need to systematically answer when planning a new cloud contact center that can truly be your organization’s competitive advantage. What you'll learn: 1. How to determine and prioritize your business requirements 2. How to determine technical requirements by making trade-offs on operational, management, deployment, and reporting needs 3. How to think about TCO, so you can avoid expensive vendor lock-in 4. What to think about when shopping for a cloud contact center solution.

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New and on-demand content from the customer experience gurus and experts at Content Guru, the global leader in Contact Center as a Service (CCaaS) for enterprises of all sizes. If it’s about customer experience programs, customer engagement issues, and cloud contact center technologies and solutions, this channel is where CX and IT teams will find it!