Updating your call center and customer experience technology is a complex undertaking. After all, successful modernization is more than another cloud app or call center hardware refresh. It’s about a transformation that becomes an enduring competitive advantage. Join us for this discussion where engineer Andrew Casson and his teammate Adrienne Sweetser dig into the key steps. In time well-spent, you’ll discover what CX and IT teams need to systematically answer when planning a new cloud contact center that can truly be your organization’s competitive advantage.
What you'll learn:
1. How to determine and prioritize your business requirements
2. How to determine technical requirements by making trade-offs on operational, management, deployment, and reporting needs
3. How to think about TCO, so you can avoid expensive vendor lock-in
4. What to think about when shopping for a cloud contact center solution.