Name: Case Study: A University’s Path to a Cloud Contact Center
Start: 2021-04-22T17:14:00Z
End: 2021-04-22T17:14:56.000Z
Location: BrightTALK

New and on-demand content from the customer experience gurus and experts at Content Guru, the global leader in Contact Center as a Service (CCaaS) for enterprises of all sizes. 

If it’s about customer experience programs, customer engagement issues, and cloud contact center technologies and solutions, this channel is where CX and IT teams will find it!

In the cloud contact center space, one debate has raged since the beginning of the information age: which is better, purchasing a set of best-of-breed SaaS apps or an end-to-end SaaS solution?

Faced with a choice between the two, businesses often find themselves asking the same questions:
1. How can we benefit from having a set of best-of-breed solutions, without the inevitable dislocation of switching between them all?
2. What scope does an end-to-end solution give us for innovation and future technology change? 
3. Is it possible to combine the benefits of both approaches to best suit our business’s needs?

In our latest BrightTALK webinar, we’ll be joined by leading Forrester analyst, Art Schoeller, who will walk you through the advantages and disadvantages of both best-of-breed and end-to-end cloud communications solutions. Join us there to work out which option is best for your business.

Building a Foundational CCaaS: A Conversation with Art Schoeller of Forrester

The time has never been better to migrate on-prem call center operations to a Cloud Contact center as a Service (CCaaS) solution. Join us for a quick discussion where engineer Andrew Casson gives his best advice on choosing your enterprise’s best route to the cloud. 

What you'll learn:

1.	The three migration strategies
2.	Pros and cons of each one
3.	How to choose the best approach

CCaaS Migration Options: Explained in 15 Fast Minutes

Updating your call center and customer experience technology is a complex undertaking. After all, successful modernization is more than another cloud app or call center hardware refresh.  It’s about a transformation that becomes an enduring competitive advantage. Join us for this discussion where engineer Andrew Casson and his teammate Adrienne Sweetser dig into the key steps. In time well-spent, you’ll discover what CX and IT teams need to systematically answer when planning a new cloud contact center that can truly be your organization’s competitive advantage.

What you'll learn:

1. How to determine and prioritize your business requirements 
2. How to determine technical requirements by making trade-offs on operational, management, deployment, and reporting needs
3. How to think about TCO, so you can avoid expensive vendor lock-in
4. What to think about when shopping for a cloud contact center solution.

Six Steps to Planning your New Cloud Contact Center

The digital revolution brings new challenges to local, state, and federal governments and how they engage with citizens.

In this webinar, we explore: 

1.How the digital revolution is impacting how government agencies serve citizens.

2.What is Content Guru and how its flagship cloud contact center called storm® takes advantage of its AI-based automation to give citizens fast answers. Regardless of whether your citizens use email, phone, texting, or social media, find out how Content Guru gives you the ability to rapidly solve problems and provide services without blowing your budget.

3.How Content Guru offers your CX and IT customers a CCaaS solution with an in-built customer data platform, limitless scale to meet the most demanding uptime requirements, ability to integrate with any and all existing on-prem assets, proprietary systems and databases and CX SaaS apps. 

Join us now to hear Martin Taylor, Deputy CEO and Co-Founder of Content Guru, tell us how storm®  is the only CCaaS that can guarantee that your agency benefits from high performance and meet 99.999% uptime SLAs every time.

Find out more about intelligent automation: https://bit.ly/2XIw3sM

The Digital Revolution: Intelligent Automation for Citizen Engagement

As the centerpiece of customer experience, call centers are quickly morphing into cloud contact centers. As the shift continues from Unified Communications-as-a-Service (UCaaS) technologies to Contact Center-as-a- Service (CCaaS), it’s providing new revenue possibilities for integrators and partners.

In this webinar, we explore: 
1. Evolution of CX and the market opportunity for integrators, resellers, consultants, and channel partners 
2. What is Content Guru and its flagship cloud contact center called storm® 
3. How partnering with Content Guru builds your success by offering your CX and IT customers a CCaaS solution with limitless scale to meet the most demanding uptime requirements, ability to integrate with any and all existing on-prem assets, proprietary systems and databases and CX SaaS apps, and with an in-built customer data platform.

Join us now to learn how only storm®  can guarantee that your customers get high performance and meet 99.999% uptime SLAs every time.

Find out more about partnering with Content Guru: https://bit.ly/3oCLkH7

From UCaaS to CCaaS: Transitioning to Higher Value

In this first video in our CCaaS from Home series, we looked at methods for minimizing service disruption that can affect both contact center agents and customers. Both sets of stakeholders require consistency to meet their customer service, support, and experience goals. However, the move to remote working creates significant change in both operations  and technology needed to deliver great customer engagement and experience. 

Watch this video to learn how Content Guru's Contact Center-as-a-Service (CCaaS) solution makes the transition from on-prem, hardware-based call centers seamless.

Read on: https://bit.ly/3i4nXno

CCaaS from Home: Minimize Disruption to Your Agents and Customers

Delivering a seamless customer experience gives your organization a competitive advantage now and into the future.

In this webinar, we explore how customer and agent experience affects customer engagement in 2020. Our industry experts share how best-in-class Contact Center-as-a-Service (CCaaS) services support agents who work from home (WFM). Finally, they also provide insight into how to prevent service degradation to give your customer’s the superior experience they’ve come to expect from your organization. 

Join us now to hear how Content Guru’s storm®  is the only CCaaS that can guarantee high performance and meet 99.999% uptime SLAs every time.

Read on: https://bit.ly/3nL0IQN

CCaaS from Home: Experience from Home

With the rapid adoption of Work From Home (WFM), organizations are challenged to still provide great customer experience from every interaction a customer has with your organization. Regardless of whether your citizens use email, phone, texting, or social media, find out how a best-in-class Contact Center-as-a-Service (CCaaS) gives you the ability to rapidly solve problems and provide services without blowing your budget.

In this webinar, Content Guru’s CX Guru Guides explore how organizations can quickly meet productivity, automation, and channel shift goals. 

Join us now to hear how Content Guru’s storm®  is the only CCaaS that helps meet your goals while it guarantees high performance to meet 99.999% uptime SLAs every time.

Read on: https://bit.ly/2LtD5Pg

CCaaS from Home: Efficiency From Home

In this short video, learn how Content Guru’s storm® PADLOCK helps your contact center agents quickly, easily, and securely take payments, as well as how it fits into the storm® contact center solution portfolio.

Contact Center Agents Take Secure, PCI-compliant Payments using storm® PADLOCK

In this short video, learn how Content Guru’s storm® DR™ can help you transition your contact center to the cloud and enable your agents to work remotely with no disruption AND complete functionality. All within hours with just a few clicks.

Rapidly Deploy your Cloud Contact Center with Content Guru’s storm® DR™

In this short video, leading cloud contact center vendor Content Guru explains how its storm® SIGN IN™ module eases sign-in processes for healthcare providers

Improve Customer Check-in Processes by using Content Guru’s storm® SIGN IN™

Watch this short video to learn about Content Guru’s cloud contact center, storm.®  Hear about its unrivalled service reliability and uptime, and how its flexibility and functionality can improve customer experience, customer engagement, and contact centers of all kinds for enterprises of all sizes.

Why Transition your Contact Center to the Cloud using Content Guru storm®

In 2020, many universities found their legacy on-premise contact centers could not scale to meet the increased demand, let alone enable WFH, incurring huge revenue losses. For the innovative University of Huddersfield, losing high-value new students wasn’t acceptable. Within just eight weeks, they rolled out a cutting-edge cloud contact center solution that allowed them to sail through clearing season, fill classes with students, and pave the way to further digital transformation.

In this webinar, join John Clayton from the University of Huddersfield, and Martin Taylor, Deputy CEO and Co-Founder of Content Guru to learn:
• Why cloud technology is the answer,
• How an omni-channel CCaaS solution with an in-built customer data platform helps, and
• Real-life advice to ease the transition for IT, supervisors, and agents.

Case Study: A University’s Path to a Cloud Contact Center

CCaaS

Customer Experience

Higher Education

Student Recruitment

Universities

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Case Study: A University’s Path to a Cloud Contact Center

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