How Leading Companies Use Conversational AI to Supercharge Customer Service

Presented by

Sebastian Glock, Senior Technology Evangelist, Cognigy

About this talk

Conversational AI combines artificial intelligence and automation to streamline customer interactions across channels at scale. During this webinar you will learn how to handle more service requests in less time, provide instant answers and 24/7 support with Conversational AI. In just 30 minutes you will learn about: • Challenges and Opportunities for 2021 in the customer service space, including digitization, increasing cost efficiency, reducing waiting times and much more. • What Conversational AI means and how it is transforming the future - we will dive into its magic: From Siri to Alexa, to smart watches and smart cars. • Use Cases & Time-To-ROI - hear how leading companies identify use cases and look at your the potential ROI of your Conversational AI project. • How to Start with Conversational AI - see you a detailed estimated project timeline from kick-off until your first go-live.

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Welcome to Cognigy's webinar channel! Who is Cognigy? We are a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by our Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Why join our channel? Our team hosts insightful and thought-provoking discussions on how Conversational AI helps enterprises accelerate their digital transformation goals and improve how they communicate with their employees and customers. For more info, register for one of our upcoming webinars, view any of our past events on-demand, or visit us at