Sebastian Glock, Senior Technology Evangelist, Cognigy
Save-the-Date: In einem Launch-Webinar stellen wir unsere brandneue Lösung Cognigy Insights vor, eine mächtige Analytics-Lösung, mit der Conversational AI-Daten in nie dagewesener Tiefe sichtbar gemacht, analysiert und zur Optimierung von User Experiences genutzt werden können.
Freuen Sie sich auf eine Live-Demo und tiefe Einblicke in die nächste Generation von Voice- und Chatbot Analytics. Jetzt anmelden!
As businesses and economies open up, customer experience will be a key differentiator. Smart companies aren't going to get stuck in the hiring frenzy. They are going to work harder to keep their best talent and provide them with solutions that support them – and the focus is on AI-based solutions because they provide the best experiences. Without automation in place the challenge of communicating with our customers is consistency and quality at scale. How do we keep up with volume of messages on the channels where our customers are, and give them the best experiences?
Join this webinar to:
• Hear how conversational automation helps companies move away from handling interactions and instead, design interactions, to meet the CX customers really want.
• Get inspired to explore solutions that can enable your business to provide faster, friendly, more accurate information to employees and customers.
• Learn how Conversational AI voice- and chatbots deliver an improved customer experience, with the end goal of lowering costs, improving customer retention, and driving new revenue opportunities.
Conversational AI has evolved to be a game-changer for BPOs. Hosted by MatchBoard, join a discussion with Audiocodes and Cognigy to learn about the unstoppable trend of AI and automation in customer service. Discover how BPOs can create exceptional customer value with Conversational AI. Hear how to capitalize on it to increase the share of the wallet and win new business.
•Voice-bot use cases and commercial advantages
•Human-machine interaction in contact centers
•Local partner support to optimize your sales success
Sebastian Glock, Senior Technology Evangelist at Cognigy
In this short interview, Dr. Ina Baumann, SVP IT-Steering at ARAG shares her experiences with Conversational AI. ARAG is a market leader in the insurance industry in Europe and was one of the early pioneers to take advantage of the power of conversational automation. For several years ARAG has worked with Cognigy.AI to drive service excellence and process automation. Hear how ARAG is using an enterprise-grade Conversational AI platform (Cognigy.AI) for conversation-based customer service automation and agent support to drive business impact and growth.
Watch this 18-minute interview to learn:
• Practitioner insights on the business impact of bots and virtual agents
• Learnings, challenges, and best practices for a Conversational AI strategy
• Practical advice on how to implement and scale Conversational AI enterprise-wide
--- Rescuing Your Customer Experience in a Crisis ---
Recent events have tested companies' processes, and many contact centers have been caught off-guard. One major challenge they have faced is the ability to scale. How can you scale your support communications and be better prepared for any future situation?
Watch this webinar to get perspective on how virtual agents are helping companies handle and respond to problems and questions faster, eliminating wait times and delivering critical information in a time of need.
Learn strategies and best practices for leveraging digital options, making use of virtual agents, and getting started sooner rather than later. From power outages to natural disasters to having an entire contact center work from home, having the right communication technology in place will save time, stress, and money during any crisis.
• How can you scale your support communications to remain agile no matter how the market changes moving forward?
• How to use virtual agents to enhance your existing automation AI, RPA and bots when handling emergency situations
• Best practices for building a resilient, high-performing operating model
• How to ensure virtual agents are delivering accurate, timely information across all channels
Most businesses using automation technologies aren't maximizing the potential of their investment. For too long, two powerful automation technologies have taken different paths in the enterprise. Robotic Process Automation (RPA) found its home primarily in the back-office, automating processes in the CFO organization. While chatbots or virtual agents have lived in the domain of Customer Experience, automating interactions with users through a natural language interface. Nowhere are these technologies better combined than in the contact center, a place where chatbots are new and RPA is often unknown. Conversational AI expands reach by connecting end-users with automated processes.
Join this conversation to learn:
• How the combination of Conversational AI and RPA solve many common customer service experience problems enterprises are facing today
• Why conversational automation matters
• How conversational solutions and RPA work together - see a live demo and hear use cases
Sebastian Glock, Senior Technology Evangelist, Cognigy
Conversational AI combines artificial intelligence and automation to streamline customer interactions across channels at scale. During this webinar you will learn how to handle more service requests in less time, provide instant answers and 24/7 support with Conversational AI.
In just 30 minutes you will learn about:
• Challenges and Opportunities for 2021 in the customer service space, including digitization, increasing cost efficiency, reducing waiting times and much more.
• What Conversational AI means and how it is transforming the future - we will dive into its magic: From Siri to Alexa, to smart watches and smart cars.
• Use Cases & Time-To-ROI - hear how leading companies identify use cases and look at your the potential ROI of your Conversational AI project.
• How to Start with Conversational AI - see you a detailed estimated project timeline from kick-off until your first go-live.
Who is Cognigy? We are a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by our Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise.
Why join our channel? Our team hosts insightful and thought-provoking discussions on how Conversational AI helps enterprises accelerate their digital transformation goals and improve how they communicate with their employees and customers.
For more info, register for one of our upcoming webinars, view any of our past events on-demand, or visit us at https://www.cognigy.com.