Scaling Communications in a Crisis Using Virtual Agents

Presented by

Derek Roberti, VP of Technology, Cognigy

About this talk

--- Rescuing Your Customer Experience in a Crisis --- Recent events have tested companies' processes, and many contact centers have been caught off-guard. One major challenge they have faced is the ability to scale. How can you scale your support communications and be better prepared for any future situation? Watch this webinar to get perspective on how virtual agents are helping companies handle and respond to problems and questions faster, eliminating wait times and delivering critical information in a time of need. Learn strategies and best practices for leveraging digital options, making use of virtual agents, and getting started sooner rather than later. From power outages to natural disasters to having an entire contact center work from home, having the right communication technology in place will save time, stress, and money during any crisis. • How can you scale your support communications to remain agile no matter how the market changes moving forward? • How to use virtual agents to enhance your existing automation AI, RPA and bots when handling emergency situations • Best practices for building a resilient, high-performing operating model • How to ensure virtual agents are delivering accurate, timely information across all channels

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Welcome to Cognigy's webinar channel! Who is Cognigy? We are a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by our Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Why join our channel? Our team hosts insightful and thought-provoking discussions on how Conversational AI helps enterprises accelerate their digital transformation goals and improve how they communicate with their employees and customers. For more info, register for one of our upcoming webinars, view any of our past events on-demand, or visit us at