Why Your CX Depends on Conversational Automation

Presented by

Derek Roberti, VP of Technology, Cognigy

About this talk

As businesses and economies open up, customer experience will be a key differentiator. Smart companies aren't going to get stuck in the hiring frenzy. They are going to work harder to keep their best talent and provide them with solutions that support them – and the focus is on AI-based solutions because they provide the best experiences. Without automation in place the challenge of communicating with our customers is consistency and quality at scale. How do we keep up with volume of messages on the channels where our customers are, and give them the best experiences? Join this webinar to: • Hear how conversational automation helps companies move away from handling interactions and instead, design interactions, to meet the CX customers really want. • Get inspired to explore solutions that can enable your business to provide faster, friendly, more accurate information to employees and customers. • Learn how Conversational AI voice- and chatbots deliver an improved customer experience, with the end goal of lowering costs, improving customer retention, and driving new revenue opportunities.
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Welcome to Cognigy's webinar channel! Who is Cognigy? We are a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by our Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Why join our channel? Our team hosts insightful and thought-provoking discussions on how Conversational AI helps enterprises accelerate their digital transformation goals and improve how they communicate with their employees and customers. For more info, register for one of our upcoming webinars, view any of our past events on-demand, or visit us at https://www.cognigy.com.