Chatbots and Conversational AI: Transforming Contact Center Efficiency

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Presented by

Derek Roberti, VP of Technology, Cognigy

About this talk

Contact centers are paying the price for under-investment in automation technologies. Now is the time for change and Conversational AI is a perfect place to start. Watch this webinar to learn: • Why Conversational Automation is the missing piece in contact centers • How Conversational AI enables contact centers to transform their operations • Strategies for building a roadmap and getting started quickly • How a global manufacturer reduced inbound calls handled by human agents decreased 30%, providing a dramatic cost savings

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Welcome to Cognigy's webinar channel! Who is Cognigy? We are a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by our Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Why join our channel? Our team hosts insightful and thought-provoking discussions on how Conversational AI helps enterprises accelerate their digital transformation goals and improve how they communicate with their employees and customers. For more info, register for one of our upcoming webinars, view any of our past events on-demand, or visit us at https://www.cognigy.com.