How Enterprises Can Maximize ROI from Conversational AI Investments

Presented by

Forrester, Lufthansa Group and Cognigy

About this talk

Many leading enterprises deploy conversational AI platforms for customer service automation. Choosing the right technology is only the beginning of a marathon. Integration into the digital ecosystem, prioritizing use cases, scaling from local projects to a global rollout – there are countless barriers on the road to successful adoption. To address this topic, Cognigy will bring to stage one of the world´s leading analysts in Conversational AI space and a seasoned expert in rolling out a global Conversational AI project. • Guest speaker, Forrester Senior Analyst Vasupradha Srinivasan, has helped clients around the globe to implement the best strategies and tactics to leverage the full potential of Conversational AI. In her keynote, she will share exclusive Forrester research around industry best practices and success factors for boosting the ROI from phone and chatbots. • Lufthansa Group aims at providing outstanding support services 24/7 on a global scale with the help of Conversational AI. Nick Allgaier, Product Manager of Digital Assistants, will share how Lufthansa Group elevates customer service in their contact centers for cost-efficient and customer-centric end-to-end service automation. This webinar is an excellent chance to learn how to get the most out of your investment from Conversational AI and learn how to optimize teams, processes and technology for the best results.
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Welcome to Cognigy's webinar channel! Who is Cognigy? We are a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by our Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Why join our channel? Our team hosts insightful and thought-provoking discussions on how Conversational AI helps enterprises accelerate their digital transformation goals and improve how they communicate with their employees and customers. For more info, register for one of our upcoming webinars, view any of our past events on-demand, or visit us at