Self-service via Conversational AI+RPA: A Vision of Customer Service Automation

Presented by

Cognigy and Blue Prism

About this talk

An RPA-chatbot integration is a game-changing combination. Together, Cognigy and Blue Prism bring access to legacy systems and traditionally manual processes to a modern conversational interface, saving agents time by handling verification and triage before a human gets involved. What You'll Learn • How Cognigy integrates with Blue Prism to trigger robots, activate swarms and respond to users in their channel of choice, synchronously or asynchronously • How chatbots or voice bots can solve customer issues quickly by connecting them with Blue Prism • How automation to customer-facing functions reduces human touchpoints Take your contact center automation to the next level through a natural-language interface.

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Welcome to Cognigy's webinar channel! Who is Cognigy? We are a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by our Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Why join our channel? Our team hosts insightful and thought-provoking discussions on how Conversational AI helps enterprises accelerate their digital transformation goals and improve how they communicate with their employees and customers. For more info, register for one of our upcoming webinars, view any of our past events on-demand, or visit us at