Conversational AI Practicality: Best Practices & Strategies

Presented by

Zeus Kerravala, Derek Roberti and Brian Cantor

About this talk

Conversational AI has reached a maturity point and is one of the hottest technologies driving contact center transformation today. The end goal of Conversational AI is to change the way businesses interact with customers, but its success depends largely on how it is applied. With a history of missteps, how can businesses implement and use Conversational AI in a way that leads to a high-yielding, long-term solution? Hear two AI experts share best practices and strategies on the adoption and application of conversational automation – and why this is an optimal time to embrace the innovation. • Learn about best practices, areas and use cases for applying Conversational AI • Hear adoption strategies and missteps to avoid • Explore why timing is optimal for adoption

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Welcome to Cognigy's webinar channel! Who is Cognigy? We are a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by our Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Why join our channel? Our team hosts insightful and thought-provoking discussions on how Conversational AI helps enterprises accelerate their digital transformation goals and improve how they communicate with their employees and customers. For more info, register for one of our upcoming webinars, view any of our past events on-demand, or visit us at