Conversational AI Trends: Strategizing for 2022 | Global

Presented by

IDC and Cognigy

About this talk

AI-based solutions experienced a massive uptick in adoption in 2021. As enterprises continue to explore the power of Conversational AI, what can companies learn from their usage and leverage for their digital transformation strategies for 2022? Join guest speaker, senior research analyst at IDC, Hayley Sutherland, and CEO & co-founder of Cognigy, Philipp Heltewig, for a power Q&A discussion on the latest trends of Conversational AI. Listen as they explore the roadmap for conversational automation, including market recommendations, data-driven insights and solution differentiators that will make the difference in how you approach 2022.

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Welcome to Cognigy's webinar channel! Who is Cognigy? We are a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by our Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Why join our channel? Our team hosts insightful and thought-provoking discussions on how Conversational AI helps enterprises accelerate their digital transformation goals and improve how they communicate with their employees and customers. For more info, register for one of our upcoming webinars, view any of our past events on-demand, or visit us at