How to Take Your Contact Center Omnichannel in 2022

Presented by

Cognigy, CCT Solutions, CCNG

About this talk

Adding chatbots and voice bots are great first steps contact centers are taking to automate customer service. But what about other digital channels? Customers of 2022 are more likely to expect brands to communicate with them on their channel of choice. Join this discussion as we: * Dive into the channels customers are using to connect with your brand and service; * Discuss how organizations are revisiting their channel mix to meet growing customer demand; and * Share how to enable your agents to work across all channels so you deliver a professional multi-experience across all touchpoints
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Welcome to Cognigy's webinar channel! Who is Cognigy? We are a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by our Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Why join our channel? Our team hosts insightful and thought-provoking discussions on how Conversational AI helps enterprises accelerate their digital transformation goals and improve how they communicate with their employees and customers. For more info, register for one of our upcoming webinars, view any of our past events on-demand, or visit us at