AI Powered Omnichannel Customer Engagement

Presented by

Sebastian Glock, Senior Technology Evangelist, Cognigy

About this talk

In this session you will learn key success factors for maximizing the impact of AI powered service automation. You will get first-hand insights from some of the most successful automation initiatives among global brands and dive into industry-proven best practices. Learn how Conversational Automation can streamline your service processes and how to create better experiences and a striking ROI.
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Welcome to Cognigy's webinar channel! Who is Cognigy? We are a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by our Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Why join our channel? Our team hosts insightful and thought-provoking discussions on how Conversational AI helps enterprises accelerate their digital transformation goals and improve how they communicate with their employees and customers. For more info, register for one of our upcoming webinars, view any of our past events on-demand, or visit us at