Why the Next Step in CX Transformation is Agent Empowerment

Presented by

IDC and Cognigy

About this talk

In this mid-digital age, a clear message has emerged: automation can only take us so far. For customer service, AI is the enabler of better experiences, but the people are the key to delivering a complete end-to-end CX. Combining the two bridges the limits of automation. What does the scope of a “beyond the bot” approach look like? What are the strategies and advancements taking teams to the next level? Watch this webinar to hear guest speaker, Hayley Sutherland, senior analyst at IDC, and Sebastian Glock, product marketing lead at Cognigy, discuss why the next step in CX transformation lies in empowering agents through the latest innovations in AI.
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Welcome to Cognigy's webinar channel! Who is Cognigy? We are a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by our Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Why join our channel? Our team hosts insightful and thought-provoking discussions on how Conversational AI helps enterprises accelerate their digital transformation goals and improve how they communicate with their employees and customers. For more info, register for one of our upcoming webinars, view any of our past events on-demand, or visit us at https://www.cognigy.com.