The Future of AI-based Customer Service

Presented by

Cognigy, Mobily, TalkingPointz and VentureBeat

About this talk

Customer service transformation is in motion, and it's moving fast. With an AI-based approach, virtual agents powered by conversational AI deliver rich, personalized experiences across channels 24/7. What are the latest innovations, what are best practices and what's next for AI-based customer service? Hear a panel of experts share their experiences and insights on how a next-level AI-powered strategy results in better service, happier customers and the CX of the future.

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Welcome to Cognigy's webinar channel! Who is Cognigy? We are a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by our Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Why join our channel? Our team hosts insightful and thought-provoking discussions on how Conversational AI helps enterprises accelerate their digital transformation goals and improve how they communicate with their employees and customers. For more info, register for one of our upcoming webinars, view any of our past events on-demand, or visit us at