How to Scale the Next Generation of Customer Self-Service

Presented by

Satesh Kumar, Senior Program Manager and Analytics Lead, E.ON

About this talk

Join E.ON’s Satesh Kumar, Senior Program Manager and Analytics Lead, and Cognigy’s Evangelist and Head of Product Marketing, Sebastian Glock, in conversation as they discuss the steps that E.ON has taken to deliver its 50 million customers a superior and differentiated experience through self-service and how it has reached 70% automaton. In this session, contact center leaders will learn how E.ON, one of the largest energy providers in Europe, successfully executed a strategy to deliver its customers an immersive, accurate and responsive experience. Satesh Kumar shares the challenges E.ON faced, the importance of brand and personality, and what the future holds for their customer service. Attending this session will give you insight into: • How to deliver superior experiences at scale through innovation • How to create a cross-functional team to form a center of excellence • Delivering, orchestrating and managing AI bots at scale • The metaverse and augmented reality will impact customer service
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Welcome to Cognigy's webinar channel! Who is Cognigy? We are a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by our Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Why join our channel? Our team hosts insightful and thought-provoking discussions on how Conversational AI helps enterprises accelerate their digital transformation goals and improve how they communicate with their employees and customers. For more info, register for one of our upcoming webinars, view any of our past events on-demand, or visit us at