Predicting the Next Generation of Customer Service

Presented by

Sheila McGee-Smith, McGee-Smith; Sebastian Glock, Cognigy; Hardy Myers, Cognigy

About this talk

Join contact center industry analyst and expert, Sheila McGeeSmith, Cognigy's Head of Product Marketing & Technology Evangelist, Sebastian Glock and Cognigy's SVP of Business Development & Strategy Hardy Myers, as they discuss emerging trends, new innovations and challenges that will be faced by enterprise contact centers in 2023. Specifically, Sheila, Sascha, and Hardy will focus on what is most likely going to impact CX and EX in 2023. Attending this session will give you insight into: • Advances and highlights from 2022 • The top challenges faced by contact center leaders in the coming year • Emerging innovations set to disrupt the market • Key takeaways for 2023
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Welcome to Cognigy's webinar channel! Who is Cognigy? We are a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by our Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Why join our channel? Our team hosts insightful and thought-provoking discussions on how Conversational AI helps enterprises accelerate their digital transformation goals and improve how they communicate with their employees and customers. For more info, register for one of our upcoming webinars, view any of our past events on-demand, or visit us at