Next-Generation Phone Experiences With AI-Powered Conversational IVR

Presented by

Cognigy’s Head of Product Marketing, Sebastian Glock, and Cognigy’s Sales Engineer, Alexander Teusz

About this talk

We are delighted to announce that Cognigy has been awarded the Customer Service & Call Center Verband Deutschland e. V. (CCV) Quality Award 2022 in the category of IT Innovation for its Conversational IVR solution. This is Germany's highest quality award in the call and contact center industry and we are incredibly proud and honored to receive the award. During this Webinar, Cognigy’s Head of Product Marketing & Technology Evangelist, Sebastian Glock, and Cognigy’s Sales Engineer, Alexander Teusz will take you through the presentation and product demo that won us this prestigious award, and also explain why Conversational IVR is a game changer for contact centers.
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Welcome to Cognigy's webinar channel! Who is Cognigy? We are a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by our Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Why join our channel? Our team hosts insightful and thought-provoking discussions on how Conversational AI helps enterprises accelerate their digital transformation goals and improve how they communicate with their employees and customers. For more info, register for one of our upcoming webinars, view any of our past events on-demand, or visit us at