Customer Success as a Profit Center

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Presented by

Matthew Brown, Solink | David Epperly, Red Canary | Parul Bhandari, Aclaimant

About this talk

The Customer Success function can represent a large opportunity for revenue generation for B2B companies. Originally regarded as a post-sale Cost Center the narrative can be flipped with correct leadership, positioning, and execution. Start from the ground up to position customer success from what may be viewed as a cost center to a highly efficient profit center within your organization. Featuring: Matthew Brown, Director Customer Enablement, Solink David Epperly, Manager, Customer Success Operations, Red Canary Parul Bhandari, Director of Customer Success, Aclaimant

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At ChurnZero, part of our mission is to bring Customer Success everywhere – for everyone, at all levels, in every location – even if that means from your couch. Online and open to everyone, BIG RYG: Virtual makes top-tier CS content accessible to as many people as possible. From CSMs to team leads to directors and above, there will be sessions for everyone to learn tactical best practices that you can implement in your day-to-day immediately.   ​ This event is an embodiment of ChurnZero’s company mission – Focusing on the people and the content. At ChurnZero, we believe in speaking simply, being real, and challenging the audience. That means gimmicks are kept to a minimum, and the conference should feel open, relaxed, yet challenging. While we all have dreams of being the next unicorn, this event will be catered to most subscription companies that are building strong sustainable business. Content will focus on the everyday issues facing our industry with thoughtful discussions and tangible solutions. We’ll go beyond problem admiration and leave you with real tactics for real impact.